Charity Link
Charity Link
Charity Link — қайырымдылық ұйымдарына қаражат жинау және олардың қызметі туралы хабардарлықты арттыру мақсатында кәсіби әрі этикалық науқандар өткізетін Ұлыбританиялық фандрайзинг ұйымы. 1995 жылы құрылған компания жүздеген дайындықтан өткен фандрайзерден тұратын командасы арқылы қайырымдылық саласындағы серіктестерін қолдайды, салалық құрылымдалған оқытуды науқанды тұрақты қолдаумен ұштастырады. Оның қызметі ұзақ мерзімді қарым-қатынастарға, жоғары стандарттарға және қайырымдылық ұйымдарына стратегиялық мақсаттарын ілгерілетуге көмектесуге негізделген.

Client Services Executive – Hybrid, United Kingdom

Support client relationships, reporting, compliance, and campaign operations for charity fundraising teams. This hybrid role also involves resolving client and field-team queries.

Сипаттама

  • Support the Client Services Account Manager in delivering high-quality service to clients and field teams
  • Maintain day-to-day client relationships through progress reports, requirement tracking, meeting notes, and campaign updates
  • Manage complaints and queries from initial receipt through resolution
  • Collaborate with internal teams and clients on investigations and data collection
  • Assist Account Managers with administration, reporting, and campaign updates
  • Contribute to compliance activities, including monitoring, reporting, and analysis of Mystery Shop programmes
  • Prepare data analysis and written commentary for client-specific reports
  • Create and update campaign content and materials for distribution to Fundraisers and internal teams
  • Maintain internal documentation, how-to guides, and campaign reviews
  • Work with field teams to resolve ad hoc operational queries
  • Monitor and manage department telephone lines and email inboxes
  • Coordinate operational queries and approvals for private sites and door-to-door channels with internal departments and clients

Талаптар

  • Experience liaising with both internal and external customers or clients
  • Familiarity with handling data and producing reports
  • Professional and confident telephone manner
  • Strong attention to detail
  • Well-developed administrative skills
  • Willingness to undertake alternative duties when requested as part of the employment terms

Артықшылықтар

  • Hybrid working with one day in the office

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