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Charity Link
Charity Link
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Charity Link este o organizație britanică de strângere de fonduri care desfășoară campanii profesioniste și etice menite să colecteze fonduri și să crească gradul de conștientizare în sprijinul organizațiilor caritabile. Înființată în 1995, compania își sprijină partenerii caritabili printr-o echipă instruită formată din sute de persoane implicate în strângerea de fonduri, combinând formarea structurată specifică domeniului cu sprijinul continuu pentru campanii. Activitatea sa se bazează pe relații pe termen lung, standarde înalte și sprijinirea organizațiilor caritabile în atingerea obiectivelor lor strategice.
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Client Services Executive – Hybrid, United Kingdom

Support client relationships, reporting, compliance, and campaign operations for charity fundraising teams. This hybrid role also involves resolving client and field-team queries.

GBRegatul Unit
27.000 £ – 29.000 £ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Support the Client Services Account Manager in delivering high-quality service to clients and field teams
  • Maintain day-to-day client relationships through progress reports, requirement tracking, meeting notes, and campaign updates
  • Manage complaints and queries from initial receipt through resolution
  • Collaborate with internal teams and clients on investigations and data collection
  • Assist Account Managers with administration, reporting, and campaign updates
  • Contribute to compliance activities, including monitoring, reporting, and analysis of Mystery Shop programmes
  • Prepare data analysis and written commentary for client-specific reports
  • Create and update campaign content and materials for distribution to Fundraisers and internal teams
  • Maintain internal documentation, how-to guides, and campaign reviews
  • Work with field teams to resolve ad hoc operational queries
  • Monitor and manage department telephone lines and email inboxes
  • Coordinate operational queries and approvals for private sites and door-to-door channels with internal departments and clients

Cerințe

  • Experience liaising with both internal and external customers or clients
  • Familiarity with handling data and producing reports
  • Professional and confident telephone manner
  • Strong attention to detail
  • Well-developed administrative skills
  • Willingness to undertake alternative duties when requested as part of the employment terms

Beneficii

  • Hybrid working with one day in the office

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