Charity Link
Charity Link
Charity Link ब्रिटेन का एक धन-संग्रह संगठन है, जो चैरिटी संस्थाओं के लिए धन और जागरूकता जुटाने के उद्देश्य से पेशेवर और नैतिक अभियानों का संचालन करता है। 1995 में स्थापित यह कंपनी सैकड़ों प्रशिक्षित धन-संग्रहकर्ताओं की टीम के माध्यम से अपने चैरिटी साझेदारों का समर्थन करती है और सुव्यवस्थित उद्योग प्रशिक्षण के साथ निरंतर अभियान सहायता प्रदान करती है। इसका कार्य दीर्घकालिक संबंधों, उच्च मानकों और चैरिटी संगठनों को उनके रणनीतिक लक्ष्यों को आगे बढ़ाने में मदद करने पर आधारित है।

Client Services Executive – Hybrid, United Kingdom

Support client relationships, reporting, compliance, and campaign operations for charity fundraising teams. This hybrid role also involves resolving client and field-team queries.

विवरण

  • Support the Client Services Account Manager in delivering high-quality service to clients and field teams
  • Maintain day-to-day client relationships through progress reports, requirement tracking, meeting notes, and campaign updates
  • Manage complaints and queries from initial receipt through resolution
  • Collaborate with internal teams and clients on investigations and data collection
  • Assist Account Managers with administration, reporting, and campaign updates
  • Contribute to compliance activities, including monitoring, reporting, and analysis of Mystery Shop programmes
  • Prepare data analysis and written commentary for client-specific reports
  • Create and update campaign content and materials for distribution to Fundraisers and internal teams
  • Maintain internal documentation, how-to guides, and campaign reviews
  • Work with field teams to resolve ad hoc operational queries
  • Monitor and manage department telephone lines and email inboxes
  • Coordinate operational queries and approvals for private sites and door-to-door channels with internal departments and clients

आवश्यकताएँ

  • Experience liaising with both internal and external customers or clients
  • Familiarity with handling data and producing reports
  • Professional and confident telephone manner
  • Strong attention to detail
  • Well-developed administrative skills
  • Willingness to undertake alternative duties when requested as part of the employment terms

लाभ

  • Hybrid working with one day in the office

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