LogoFresh Jobs Ahead
Mercury Insurance
Mercury Insurance
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Mercury Insurance provides personal insurance products designed to help individuals protect their vehicles, homes, and other assets. Its business is supported by independent agents and includes auto, home, and related coverage. The company emphasizes customer service, privacy, and responsible handling of personal information, with data shared only when needed to service accounts or meet legal obligations. For job seekers, Mercury Insurance offers a view into work across personal insurance operations, agent-supported customer service, and information security.
LinkedIn
Company Jobs

Claims Specialist II - California Remote

Handle vehicle, property damage, and moderate bodily injury claims remotely for Mercury Insurance customers in California. Investigate liability, negotiate settlements, and provide consistent support throughout the claims process.

USUnited StatesCACalifornia
$29 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredClaims Specialist

Description

  • Support customers throughout the claims process by providing guidance and timely assistance
  • Investigate and process vehicle, property damage, and moderate bodily injury claims
  • Handle claims accurately and efficiently to help control avoidable expenses
  • Deliver high-quality service throughout each stage of the claims process
  • Review coverage information and explain applicable claims procedures
  • Establish reserves for expected claim expenses
  • Coordinate vehicle inspections and authorize rental arrangements
  • Respond to customer questions and concerns to support satisfaction and retention
  • Collect information from involved parties and witnesses through phone, email, text, and written correspondence
  • Review police reports and obtain supporting evidence, including dash-camera and surveillance footage
  • Evaluate loss details and determine liability
  • Recognize and escalate higher-risk claims involving substantial indemnity exposure or potential fraud
  • Review medical records and evaluate, negotiate, and resolve moderate bodily injury claims
  • Work with legal counsel representing claimants as well as unrepresented parties
  • Act as the primary customer contact while coordinating with internal departments
  • Work collaboratively with the team to support customers shared across departments

Requirements

  • High school diploma or equivalent required
  • Bachelor’s degree preferred
  • At least six months of customer service experience in a high-volume environment, or an equivalent combination of education and experience
  • Six to 12 months of claims-adjusting experience preferred
  • Previous remote-work experience is a plus
  • Reliable high-speed internet with minimum download speeds of 25 Mbps
  • A dedicated, distraction-free workspace
  • Ability to remain seated for extended periods
  • Ability to communicate electronically and by phone with colleagues, customers, and external contacts
  • Ability to use and type on a computer, laptop, or other company-issued electronic device for extended periods
  • Ability to access and use company systems, prepare documents, enter data, and read documents in databases or email
  • Ability to bend, stoop, reach, climb, or stand to access files, documents, and equipment
  • Ability to grasp and operate drawers, filing cabinets, and other equipment

Benefits

  • Eight weeks of paid training
  • Competitive compensation
  • For most positions, flexibility to work from anywhere in the United States
  • Paid vacation, sick time, company holidays, and volunteer hours
  • Potential incentive bonuses, including holiday, referral, and performance-based programs
  • Medical, dental, vision, life, and pet insurance
  • 401(k) retirement plan with company matching
  • Opportunities for advancement
  • Education assistance
  • Professional and personal development opportunities
  • Employee recognition program
  • Health and wellbeing support, including free mental health therapy or coaching, childcare and eldercare resources, and more
  • Company support for the reliable high-speed internet required when working from home
  • A dedicated, distraction-free workspace

Related Jobs

L

Associate Regulatory Specialist – Drinking Water, New York Remote

Laboratorios Médicos Colonia del Valle - Olab
Healthcare
USUnited StatesNYNew York
$57,800 – $86,800 / year
RemoteFull-timeJuniorMiddleEnglish RequiredCompliance

Support U.S. public water system permitting and drinking water compliance for Ecolab’s water business. Coordinate regulatory reporting, sampling, laboratory services, and agency communications.

Open
General Motors

Principal Software Engineer, Developer Experience - General Motors

General Motors
H1B Visa SponsorAutomotiveManufacturingTransport
USUnited StatesMIMichiganHybridFull-timeLeadEnglish RequiredDeveloper Relations
Distributed SystemsGoJavaPythonSDLCTypeScript

Lead General Motors’ developer experience strategy by building golden paths, automation, measurable engineering improvements, and AI-enabled development workflows. Guide teams across Core IT to improve software delivery, developer productivity, and engineering quality.

Open
Core BTS

Client Advocate Manager - Philadelphia Hybrid

Core BTS
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareMarketing
USUnited StatesPAPennsylvania
$60,000 – $75,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer AdvocateCustomer Success
SFDC

Partner with Account Managers to co-sell technology solutions, build pipeline, and develop strategic customer and partner relationships. The role combines prospect research, sales coordination, account planning, and customer engagement.

Open
Autodesk

Senior Customer Advocate, AECO Customer Reliability – Autodesk Hybrid

Autodesk
Skilled Worker Visa SponsorConstructionConsultingManufacturing
USUnited StatesCOColoradoMAMassachusettsMIMichiganWAWashington
$95,000 – $169,400 / year
HybridFull-timeSeniorEnglish RequiredCustomer AdvocateCustomer Success

Lead Autodesk’s customer reliability efforts for AECO products by turning customer insights into prioritized action. Partner across Product, Engineering, Support, and other teams to improve reliability, productivity, sentiment, and technical readiness.

Open