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Mercury Insurance
Mercury Insurance
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria autoLogistică
Mercury Insurance oferă produse de asigurare pentru persoane fizice, concepute pentru a-i ajuta pe oameni să își protejeze vehiculele, locuințele și alte bunuri. Activitatea companiei este susținută de agenți independenți și include asigurări auto, pentru locuință și acoperiri conexe. Compania pune accent pe serviciul pentru clienți, confidențialitate și gestionarea responsabilă a informațiilor personale, iar datele sunt partajate numai atunci când este necesar pentru administrarea conturilor sau îndeplinirea obligațiilor legale. Pentru persoanele aflate în căutarea unui loc de muncă, Mercury Insurance oferă o perspectivă asupra activității din domeniul asigurărilor personale, al serviciilor pentru clienți susținute de agenți și al securității informațiilor.
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Locurile de muncă ale companiei

Claims Specialist II - California Remote

Handle vehicle, property damage, and moderate bodily injury claims remotely for Mercury Insurance customers in California. Investigate liability, negotiate settlements, and provide consistent support throughout the claims process.

USStatele Unite ale AmericiiCACalifornia
29 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăSpecialist în daune

Descriere

  • Support customers throughout the claims process by providing guidance and timely assistance
  • Investigate and process vehicle, property damage, and moderate bodily injury claims
  • Handle claims accurately and efficiently to help control avoidable expenses
  • Deliver high-quality service throughout each stage of the claims process
  • Review coverage information and explain applicable claims procedures
  • Establish reserves for expected claim expenses
  • Coordinate vehicle inspections and authorize rental arrangements
  • Respond to customer questions and concerns to support satisfaction and retention
  • Collect information from involved parties and witnesses through phone, email, text, and written correspondence
  • Review police reports and obtain supporting evidence, including dash-camera and surveillance footage
  • Evaluate loss details and determine liability
  • Recognize and escalate higher-risk claims involving substantial indemnity exposure or potential fraud
  • Review medical records and evaluate, negotiate, and resolve moderate bodily injury claims
  • Work with legal counsel representing claimants as well as unrepresented parties
  • Act as the primary customer contact while coordinating with internal departments
  • Work collaboratively with the team to support customers shared across departments

Cerințe

  • High school diploma or equivalent required
  • Bachelor’s degree preferred
  • At least six months of customer service experience in a high-volume environment, or an equivalent combination of education and experience
  • Six to 12 months of claims-adjusting experience preferred
  • Previous remote-work experience is a plus
  • Reliable high-speed internet with minimum download speeds of 25 Mbps
  • A dedicated, distraction-free workspace
  • Ability to remain seated for extended periods
  • Ability to communicate electronically and by phone with colleagues, customers, and external contacts
  • Ability to use and type on a computer, laptop, or other company-issued electronic device for extended periods
  • Ability to access and use company systems, prepare documents, enter data, and read documents in databases or email
  • Ability to bend, stoop, reach, climb, or stand to access files, documents, and equipment
  • Ability to grasp and operate drawers, filing cabinets, and other equipment

Beneficii

  • Eight weeks of paid training
  • Competitive compensation
  • For most positions, flexibility to work from anywhere in the United States
  • Paid vacation, sick time, company holidays, and volunteer hours
  • Potential incentive bonuses, including holiday, referral, and performance-based programs
  • Medical, dental, vision, life, and pet insurance
  • 401(k) retirement plan with company matching
  • Opportunities for advancement
  • Education assistance
  • Professional and personal development opportunities
  • Employee recognition program
  • Health and wellbeing support, including free mental health therapy or coaching, childcare and eldercare resources, and more
  • Company support for the reliable high-speed internet required when working from home
  • A dedicated, distraction-free workspace

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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