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USAA
USAA
H1B Visa SponsorBankingFinanceInsurance
USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
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Business Process Owner I – Life Claims Experience, San Antonio Hybrid

Own and improve USAA’s Life Insurance death-claims processes within the Claims department. Lead operational controls, analytics, risk management, and continuous improvement from San Antonio in a hybrid role.

USUnited StatesTXTexas
$77,120 – $138,810 / year
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Operations
ServiceNow

Description

  • Own and improve death-claim operations within the Life Company Claims department
  • Identify, design, test, and implement process enhancements
  • Establish process objectives, business rules, and performance requirements
  • Coordinate interactions across dependent processes to reduce failures and remove redundancies
  • Plan, direct, and coordinate moderately complex and complex business processes
  • Define problems, assess requirements, and design, test, and implement business processes
  • Create and re-engineer customer-specific process plans aligned with business deliverables and enterprise strategy
  • Develop, maintain, and manage business processes as a functional expert
  • Monitor process health by setting control limits and tracking key performance indicators
  • Implement, improve, and align controls that address operational and compliance risks
  • Create communication plans for customers and internal stakeholders
  • Maintain stakeholder and customer alignment across process projects and services
  • Use reporting, data, and analytics to assess process and project performance
  • Assess emerging technologies and lead ongoing process improvement
  • Lead solution design, business cases, benefits validation, and requirements for improvement initiatives
  • Provide business performance information for application and process planning, research, analysis, development, and implementation
  • Identify, measure, monitor, and control risk under applicable risk and compliance policies

Requirements

  • Bachelor’s degree or four years of relevant education and/or experience
  • Four years of experience in business process execution, consulting, process engineering, or optimization
  • Experience applying quality management, process improvement, and problem-solving methods
  • Hands-on experience mapping and modeling processes and creating and validating process documentation
  • Understanding and application of process management standards and policies
  • Knowledge of applicable regulations and risk management practices
  • Demonstrated ability to use multiple systems to collect and analyze data
  • US military experience through military service or as a military spouse or domestic partner
  • At least three years of operational responsibility for managing and owning business processes
  • Experience documenting processes and using issue-tracking systems such as ServiceNow
  • At least four years of hands-on experience with Life Insurance and Annuity products, processes, policies, and procedures
  • Experience managing end-to-end product lifecycles for Life Insurance and Annuity products
  • At least one year of experience monitoring and using Key Risk Indicators and basic risk metrics relevant to Life Insurance and Annuity operations
  • Ability to turn operational data into clear visualizations and actionable insights
  • Ability to use data analysis to identify inefficiencies and improve operational effectiveness
  • Familiarity with the Life Insurance and Annuity regulatory environment
  • Ability to assess operational process changes and their upstream and downstream effects
  • Experience with process mapping tools and standard office productivity software
  • Must not require immigration support or visa sponsorship

Benefits

  • Flexible remote or hybrid work options for active-duty military spouses, subject to applicable policy and business needs
  • Pay incentives may reflect overall corporate and individual performance, at the discretion of the USAA Board of Directors
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan
  • Pension plan
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off
  • Paid holidays
  • 16 hours of paid volunteer time
  • Wellness programs
  • Career path planning
  • Continuing education assistance

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