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Aspire General Insurance
Aspire General Insurance
1,001 – 5,000 Employees
FinanceInsuranceSaaS
Aspire General Insurance is a U.S.-based auto insurance carrier serving drivers through standard and non-standard personal auto policies. Founded in 2013, the company combines insurance expertise with digital tools for quoting, policy management, endorsements, payments, and claims. Its producer and insured portals support distribution through insurance agencies and producers, while streamlined workflows and Spanish-language customer service are designed to make coverage easier to manage.
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Bodily Injury Quality Assurance Auditor - Remote United States

Aspire General Insurance seeks a remote bodily injury claims auditor to review claim quality, compliance, and handling standards. The role analyzes audit trends, supports training, and drives measurable claims process improvements.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredQA Engineer

Description

  • Perform thorough quality audits of claim files across multiple claims disciplines
  • Assess claim handling for technical accuracy, regulatory compliance, documentation quality, customer service, and adherence to best practices
  • Conduct targeted audits in response to business needs and emerging patterns
  • Support calibration activities that promote consistent evaluation among auditors and claims leaders
  • Review audit findings to identify trends, root causes, and improvement opportunities
  • Monitor compliance with company policies, carrier standards, and regulatory obligations
  • Assess the operational and financial effects of non-compliance and propose corrective measures
  • Prepare leadership reports, scorecards, presentations, and performance summaries
  • Help create and maintain claims procedures, workflows, and best-practice guidance
  • Contribute to programs that improve claim quality, customer satisfaction, loss control, and operational efficiency
  • Identify opportunities to enhance claims systems and work with IT on process improvements
  • Test claims systems, procedures, reports, and technology upgrades
  • Coach and support claims professionals on audit findings and technical claim handling practices
  • Communicate best practices through reports, presentations, and team discussions
  • Work with claims leadership to create action plans and track performance improvement efforts
  • Collaborate with business partners across the organization
  • Maintain compliance with state and federal laws, Department of Insurance requirements, carrier guidelines, and company standards
  • Stay informed about insurance regulations and compliance obligations across jurisdictions
  • Advance Aspire's digital transformation and innovation efforts through data-informed recommendations

Requirements

  • At least four years of Property & Casualty insurance experience
  • Strong technical knowledge of Property & Casualty claims handling
  • Experience managing subrogation, property damage, and bodily injury claims
  • Understanding of insurance regulations, compliance obligations, claims standards, and industry developments
  • Background in claim file reviews, audits, or quality assurance work
  • Strong analytical ability to identify trends, root causes, and compliance deficiencies
  • Advanced proficiency with Microsoft Office and claims management systems
  • Excellent written, verbal, and presentation skills
  • Ability to handle competing priorities in a fast-paced, high-volume setting
  • Ability to work independently and collaborate effectively across departments
  • Successful completion of a background check
  • Preferred: Experience with non-standard auto insurance
  • Preferred: Previous quality assurance, quality control, or claims audit experience
  • Preferred: Supervisory or management experience
  • Preferred: Experience creating training materials, best practices, and process improvement programs
  • Preferred: Experience producing reports, scorecards, and performance metrics
  • Strong technical claims expertise
  • Outstanding analytical and problem-solving skills
  • Excellent communication and presentation capabilities
  • Strong organizational and project management abilities
  • Ability to influence and collaborate with stakeholders at every organizational level
  • Highly detail-focused approach to quality and compliance
  • Self-directed working style with the ability to operate independently
  • Ability to manage multiple deadlines while preserving accuracy

Benefits

  • Fully remote work setup
  • Paperless, technology-focused workplace
  • Occasional travel may be required

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