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Macquarie Technology Group provides data centre, cloud computing, cybersecurity, telecommunications, and server-hosting services for mid-sized and large businesses as well as government customers in Australia. Its offering includes hybrid cloud solutions and PCI compliance support, combining infrastructure and security capabilities with a customer-service focus. The company’s profile is relevant to professionals exploring careers across technology consulting, cloud and data-centre operations, cybersecurity, telecommunications, and related business services.
Billing Consultant – Sydney Hybrid
Resolve complex billing enquiries and disputes for Macquarie Technology Group in a hybrid Sydney role. Analyse invoices, contracts, pricing and billing data while improving resolution processes and customer experience.
Description
- Resolve complex customer billing enquiries and disputes while providing a high standard of customer service
- Investigate billing issues end to end using invoices, contracts, pricing, account information and billing data
- Determine appropriate outcomes and explain them clearly to customers and internal stakeholders
- Work with Credit, Account Management, Service Delivery, Sales, suppliers and carriers
- Find the root causes of recurring billing issues and help prevent them from happening again
- Improve billing processes, reporting and day-to-day ways of working
- Use AI and modern technology to make billing resolution more efficient and effective
- Support Macquarie Technology Group’s business and government customers
- Help improve customer experience and NPS
Requirements
- Experience in billing, customer resolutions, revenue analysis or a comparable environment
- Strong analytical ability, including interrogating data and turning findings into meaningful business outcomes
- Solid knowledge of billing, invoicing and account management concepts
- Advanced Microsoft Excel and Microsoft Office skills, with experience using tools such as Power BI, Teams and Copilot
- Experience with ServiceNow or a comparable ticket management system
- Ability to interpret contracts, business rules and pricing structures
- Strong written, verbal and presentation skills
- Experience with telecommunications products, services and billing processes is highly desirable
- Knowledge of data staging, mediation, rating and billing processes is advantageous
- Interest in AI, automation and emerging technology and their applications in billing and operations
- A process improvement mindset, with process mapping, reporting or operational excellence experience desirable
- Relevant finance degree or equivalent industry experience
- Analytical problem-solving skills and a practical approach to finding solutions
- Strong customer focus and ownership of issues through resolution
- Ability to communicate complex billing matters clearly
- Commercial awareness
- Ability to manage competing priorities and meet deadlines
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