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Travelers
Travelers
H1B Visa SponsorConsultingInsuranceLogistics
Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
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Auto Liability Claims Representative

Investigate, evaluate, negotiate, and resolve injury and property damage claims for Travelers. Manage claim caseloads, settlements, litigation, and customer communications in a hybrid role.

USUnited StatesOHOhioTNTennessee
$67,000 – $110,600 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Manage injury and property damage claims from first notice of loss through resolution.
  • Handle low to moderately complex personal and business liability claims.
  • Investigate coverage, liability exposure, damages, and reserves.
  • Communicate with customers, opposing counsel, vendors, internal stakeholders, and other parties.
  • Negotiate settlements and issue timely, accurate payments within authorized limits.
  • Manage low-complexity litigation.
  • Keep claim activity records accurate in claim management systems.
  • Adapt to technology implementations, system upgrades, and AI tool rollouts.
  • Train and coach less experienced claim professionals.
  • Complete other assigned duties.

Requirements

  • Bachelor’s degree, high school diploma, or GED.
  • Two years of bodily injury claims experience.
  • One year of bodily injury liability, property damage liability, or comparable claims experience, or successful completion of Travelers’ required Claim Representative training program.
  • Active adjuster license where state law requires one.
  • Obtain and maintain relevant insurance licenses within three months of starting.
  • Experience using claims management systems.
  • Advanced skills with Microsoft Office and enterprise technology systems and platforms.
  • Strong knowledge of insurance principles and terminology, state insurance regulations, claims handling requirements, and fair claims practices.
  • Ability to understand and analyze policy language.
  • Demonstrated conflict resolution and negotiation skills.
  • Excellent verbal and written communication skills.
  • Sound analytical judgment and effective decision-making ability.
  • Exceptional customer service skills.
  • Strong attention to detail and organizational ability.
  • Ability to handle a high-volume workload and prioritize effectively.
  • Ability to manage stress and remain composed and professional under pressure.
  • benefits

Benefits

  • Health insurance for employees and eligible family members starting on the first day of employment.
  • Dollar-for-dollar 401(k) matching on the first 5% of eligible pay.
  • Annual 401(k) contributions through the Paying it Forward Savings Program for student loan payments.
  • A pension plan fully funded by Travelers.
  • At least 20 days of paid time off each year.
  • Nine paid company holidays.
  • Wellness program offering tools, discounts, resources, and caregiving support.
  • Free professional counseling, health coaching, and mental health resources.
  • Matching Gift and Volunteer Rewards program.
  • Performance-based cash incentive awards.

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