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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Employees
ConsultingLogisticsMarketing
Winning Assistants LLC is a staffing and recruiting company that connects doctors, healthcare professionals, and business owners with skilled virtual assistants from a global talent pool. Its HIPAA-compliant support services cover administrative work, medical office management, marketing, and customer service, helping clients streamline daily operations, control costs, and dedicate more time to business growth.
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Bilingual Patient Intake Coordinator (Remote - Argentina)

Remote bilingual patient intake coordinator supporting scheduling, referrals, and front-desk administration for a pain-management practice. Serves patients in English and Spanish.

ARArgentinaBRBrazilCOColombiaHNHondurasMXMexicoNINicaragua
$10,400 – $12,480 / year
RemoteFull-timeMiddleSeniorEnglish RequiredSpanish RequiredBilingual

Description

  • Handle incoming and outbound patient calls as required
  • Communicate professionally with patients in English and Spanish
  • Schedule, reschedule, and confirm appointments
  • Complete new-patient intake procedures
  • Accurately record patient demographics, contact details, insurance information, and required intake documents
  • Answer general patient questions and route inquiries appropriately
  • Coordinate and manage patient referrals
  • Process patient forms and routine front-desk documentation
  • Follow up on appointments, referrals, missing information, forms, and administrative requests
  • Keep patient records accurate and organized in the Athena EHR/EMR system
  • Provide routine front-desk and administrative support to existing patients
  • Follow established workflows, procedures, and confidentiality requirements when handling sensitive information
  • Work with the in-house team to route patient concerns and administrative requests appropriately
  • Deliver dependable administrative support that helps maintain an efficient, positive patient experience

Requirements

  • Prior experience in a medical office, healthcare practice, or medical virtual-assistant role is strongly preferred
  • Hands-on experience with patient scheduling, appointment confirmations, referrals, patient communication, and general medical front-desk support is highly preferred
  • Experience completing new-patient intake and collecting demographic and insurance information is preferred
  • Pain-management experience is not required; training will be provided
  • Athena/Athenahealth EHR/EMR experience is advantageous but not required; training will be provided
  • Virtual-assistant experience is preferred but not mandatory for candidates with strong relevant medical-office or front-desk experience
  • A medical degree, nursing degree, or active medical license is not required
  • Bilingual fluency in English and Spanish is required
  • Must communicate clearly and confidently with patients by phone in English and Spanish
  • Strong written English communication skills are required
  • Professional, patient-friendly, and compassionate communication style
  • Comfort handling substantial direct patient interaction throughout the workday
  • Strong organizational and time-management abilities
  • Exceptional attention to detail when recording patient information, appointments, referrals, and intake details
  • Ability to manage multiple administrative duties while maintaining accuracy
  • Comfort making and receiving patient calls throughout the day
  • Ability to follow established SOPs and practice workflows
  • Reliable, professional, and capable of working independently in a remote setting
  • Willingness to learn new healthcare systems and workflows
  • Ability to protect patient confidentiality and handle sensitive healthcare information professionally
  • Must provide an NBI Clearance and/or Local Police Clearance background check before onboarding
  • Availability for video meetings with the camera on when required
  • Consistent availability during the required U.S. Central Time schedule
  • Reliable laptop or desktop computer
  • Stable high-speed internet connection with at least 25 Mbps
  • Noise-canceling headset
  • Working webcam for virtual meetings
  • Quiet, professional work environment

Benefits

  • Dedicated HR and contractor support team
  • Optional premium VPN access
  • HIPAA and cybersecurity training with certification provided
  • Top 1% virtual-assistant performance training
  • Client-approved U.S. holidays
  • Client-approved paid or unpaid time off
  • Access to tools and resources
  • Optional performance-based incentives
  • Bonuses, incentives, or additional hours may be available based on performance

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