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Scan.com
Scan.com
201 – 500 Employees
ConsultingHealthcareLogistics
Scan.com is a healthcare technology company that makes diagnostic imaging easier to access. Its online platform lets patients find, compare, and book MRI, CT, and other medical scans through a network of imaging providers, with upfront pricing, digital payment, scheduling support, and online delivery of results. Scan.com also helps imaging centres and referring clinicians manage patient referrals and bookings, connecting the consumer side of healthcare with the professionals involved in diagnostic care.
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Bilingual Patient Care Liaison (CST/PST) - Remote

Support Scan.com’s diagnostic imaging network by coordinating patient appointments, scan reports, and communications with healthcare providers and attorneys.

USUnited States
$50,000 – $55,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredSpanish RequiredBilingual

Description

  • Keep providers and attorneys informed about appointment scheduling, confirmations, and changes
  • Arrange patient appointments and coordinate scheduling details
  • Contact patients to reduce missed appointments and manage escalated concerns
  • Organize delivery of scan reports, imaging records, and lien forms to attorneys
  • Act as the main contact for provider and attorney questions
  • Handle communications by phone, email, and text
  • Record interactions accurately in internal databases, Slack, and email
  • Work with sales, scheduling, interoperations, and accounts receivable teams to resolve issues
  • Achieve or surpass response-time and follow-up service-level targets
  • Track recurring problems, escalate them appropriately, and help improve processes
  • Build trusted relationships through clear, professional, and timely communication with patients, providers, and attorneys
  • Develop working expertise in Front, Dialpad, and appointment scheduling systems
  • Provide appointment information, imaging reports, and lien forms with at least 98% accuracy

Requirements

  • Fluent in both English and Spanish
  • Background in a fast-paced customer service or communications position, preferably in healthcare or legal services
  • Highly effective communication skills across phone, email, and chat
  • Strong attention to detail with accurate documentation and written communication
  • Proactive approach to identifying problems and working with cross-functional teams
  • Ability to balance competing tasks and priorities while meeting deadlines and service-level targets
  • Experience with CRM platforms, scheduling tools, telephony systems such as Dialpad, and other communication software
  • Comfort using AI for administrative work, documentation, or research while applying sound judgment to patient information

Benefits

  • Flexible remote or hybrid working arrangements
  • Dedicated budget for professional development
  • Medical, vision, and dental insurance
  • At least 28 days of combined paid time off and wellbeing days
  • Paid parental leave
  • 401(k) retirement plan
  • Equipment provided for effective remote work
  • Inclusive, people-centered policies shaped by the team

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