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Scan.com
Scan.com
201 – 500 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
Scan.com diagnostik tasvirlash xizmatlaridan foydalanishni osonlashtiradigan tibbiy texnologiyalar kompaniyasidir. Uning onlayn platformasi bemorlarga tasvirlash xizmatlarini ko‘rsatuvchi provayderlar tarmog‘i orqali MRT, KT va boshqa tibbiy tekshiruvlarni topish, taqqoslash va ularga yozilish imkonini beradi. Platformada narxlar oldindan ko‘rsatiladi, raqamli to‘lov, rejalashtirish bo‘yicha yordam va natijalarni onlayn olish imkoniyati taqdim etiladi. Scan.com, shuningdek, tasvirlash markazlari va bemorlarni yo‘naltiruvchi klinitsistlarga bemor yo‘llanmalari hamda yozilishlarni boshqarishda yordam berib, tibbiy xizmatlarning iste’molchi tomonini diagnostik yordam ko‘rsatadigan mutaxassislar bilan bog‘laydi.
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Kompaniyadagi ish o‘rinlari

Bilingual Patient Care Liaison (CST/PST) - Remote

Support Scan.com’s diagnostic imaging network by coordinating patient appointments, scan reports, and communications with healthcare providers and attorneys.

USAmerika Qo‘shma Shtatlari
50 000 $ – 55 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaIkki tilli

Tavsif

  • Keep providers and attorneys informed about appointment scheduling, confirmations, and changes
  • Arrange patient appointments and coordinate scheduling details
  • Contact patients to reduce missed appointments and manage escalated concerns
  • Organize delivery of scan reports, imaging records, and lien forms to attorneys
  • Act as the main contact for provider and attorney questions
  • Handle communications by phone, email, and text
  • Record interactions accurately in internal databases, Slack, and email
  • Work with sales, scheduling, interoperations, and accounts receivable teams to resolve issues
  • Achieve or surpass response-time and follow-up service-level targets
  • Track recurring problems, escalate them appropriately, and help improve processes
  • Build trusted relationships through clear, professional, and timely communication with patients, providers, and attorneys
  • Develop working expertise in Front, Dialpad, and appointment scheduling systems
  • Provide appointment information, imaging reports, and lien forms with at least 98% accuracy

Talablar

  • Fluent in both English and Spanish
  • Background in a fast-paced customer service or communications position, preferably in healthcare or legal services
  • Highly effective communication skills across phone, email, and chat
  • Strong attention to detail with accurate documentation and written communication
  • Proactive approach to identifying problems and working with cross-functional teams
  • Ability to balance competing tasks and priorities while meeting deadlines and service-level targets
  • Experience with CRM platforms, scheduling tools, telephony systems such as Dialpad, and other communication software
  • Comfort using AI for administrative work, documentation, or research while applying sound judgment to patient information

Imtiyozlar

  • Flexible remote or hybrid working arrangements
  • Dedicated budget for professional development
  • Medical, vision, and dental insurance
  • At least 28 days of combined paid time off and wellbeing days
  • Paid parental leave
  • 401(k) retirement plan
  • Equipment provided for effective remote work
  • Inclusive, people-centered policies shaped by the team

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