Scan.com
Scan.com
Scan.com एक हेल्थकेयर टेक्नोलॉजी कंपनी है, जो डायग्नोस्टिक इमेजिंग को अधिक आसानी से उपलब्ध कराने के लिए काम करती है। इसका ऑनलाइन प्लेटफ़ॉर्म मरीजों को इमेजिंग प्रदाताओं के नेटवर्क के माध्यम से MRI, CT और अन्य मेडिकल स्कैन खोजने, उनकी तुलना करने और बुक करने की सुविधा देता है। इसमें पहले से कीमत की जानकारी, डिजिटल भुगतान, शेड्यूलिंग सहायता और परिणामों की ऑनलाइन डिलीवरी शामिल है। Scan.com इमेजिंग केंद्रों और मरीजों को रेफ़र करने वाले चिकित्सकों को रेफ़रल और बुकिंग प्रबंधित करने में भी मदद करता है, जिससे स्वास्थ्य सेवा के उपभोक्ता पक्ष को डायग्नोस्टिक केयर से जुड़े पेशेवरों के साथ जोड़ा जाता है।

Bilingual Patient Care Liaison (CST/PST) - Remote

Support Scan.com’s diagnostic imaging network by coordinating patient appointments, scan reports, and communications with healthcare providers and attorneys.

विवरण

  • Keep providers and attorneys informed about appointment scheduling, confirmations, and changes
  • Arrange patient appointments and coordinate scheduling details
  • Contact patients to reduce missed appointments and manage escalated concerns
  • Organize delivery of scan reports, imaging records, and lien forms to attorneys
  • Act as the main contact for provider and attorney questions
  • Handle communications by phone, email, and text
  • Record interactions accurately in internal databases, Slack, and email
  • Work with sales, scheduling, interoperations, and accounts receivable teams to resolve issues
  • Achieve or surpass response-time and follow-up service-level targets
  • Track recurring problems, escalate them appropriately, and help improve processes
  • Build trusted relationships through clear, professional, and timely communication with patients, providers, and attorneys
  • Develop working expertise in Front, Dialpad, and appointment scheduling systems
  • Provide appointment information, imaging reports, and lien forms with at least 98% accuracy

आवश्यकताएँ

  • Fluent in both English and Spanish
  • Background in a fast-paced customer service or communications position, preferably in healthcare or legal services
  • Highly effective communication skills across phone, email, and chat
  • Strong attention to detail with accurate documentation and written communication
  • Proactive approach to identifying problems and working with cross-functional teams
  • Ability to balance competing tasks and priorities while meeting deadlines and service-level targets
  • Experience with CRM platforms, scheduling tools, telephony systems such as Dialpad, and other communication software
  • Comfort using AI for administrative work, documentation, or research while applying sound judgment to patient information

लाभ

  • Flexible remote or hybrid working arrangements
  • Dedicated budget for professional development
  • Medical, vision, and dental insurance
  • At least 28 days of combined paid time off and wellbeing days
  • Paid parental leave
  • 401(k) retirement plan
  • Equipment provided for effective remote work
  • Inclusive, people-centered policies shaped by the team

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