Maple (getmaple.ca)
Maple (getmaple.ca)
51 – 200 Employees
ConsultingHealthcareMarketing
Maple (getmaple.ca) is a Canadian virtual healthcare company focused on making medical care easier to access through smartphones and computers. Its platform connects individuals and families with licensed doctors and nurse practitioners, offering services such as online prescriptions, sick notes, lab work, pediatric care, and specialist consultations without a referral. Maple provides round-the-clock access to care and supports proactive health management across areas including mental health, dermatology, and endocrinology. The company’s work centers on improving the healthcare experience through convenient digital services and flexible membership options.

Bilingual Client Success Associate - French and English - Canada Remote

Maple is seeking a bilingual Client Success Associate to manage French- and English-speaking channel partnerships across Canada. The role covers launches, renewals, partner operations, communications, and performance reporting.

Description

  • Manage the daily success of an assigned channel-partner portfolio
  • Serve as the primary day-to-day contact for channel partners
  • Coordinate technical and administrative activities for end-to-end program launches
  • Lead business reviews and routine communications in French and English for national and Quebec-based partners
  • Manage renewal timelines, materials, pricing, contracts, and eligibility information
  • Oversee eligibility, billing cycles, and Salesforce data accuracy across partnerships
  • Work with Operations, Support, and Product to resolve issues before escalation
  • Analyze partner performance, identify risks, and deliver accurate, timely reports
  • Find workflow gaps and improve Channel Partnerships playbooks
  • Develop working knowledge of Maple’s channel programs, tools, and processes
  • Manage the portfolio through all stages and support partner expansion

Requirements

  • At least three years of experience in client-facing success, account management, operations, or a related role, preferably in B2B, SaaS, or service environments
  • Fluent French and English, with the ability to lead meetings, write professionally, and build relationships in both languages
  • Demonstrated ownership and the ability to handle competing priorities
  • Strong, clear, and professional communication skills
  • Ability to balance relationship management with billing, eligibility, and reporting operations
  • Proactive approach to resolving problems
  • Highly detail-oriented and dependable, with a record of accurate, high-quality work in fast-moving environments
  • Comfort using data, CRM platforms, and reporting systems
  • Collaborative approach to cross-functional work
  • Commitment to healthcare access and genuine care for partner organizations
  • Employment is subject to an EPIC criminal record check and identity verification; further employment or education checks may apply based on role requirements

Benefits

  • Day-one access to general practitioners, pediatric care, and mental health therapy for you and your family
  • Medical, dental, and life insurance coverage
  • Health spending account
  • Annual flexible benefits budget for professional development, wellness costs, or a one-time retirement savings contribution
  • 10 dedicated health days
  • Option to work internationally in eligible countries for up to five days annually
  • Group retirement savings plan
  • Three weeks of vacation
  • Maple pays the related costs for occasional travel within Canada to meet partners on-site

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