Maple (getmaple.ca)
Maple (getmaple.ca)
Maple (getmaple.ca) este o companie canadiană de servicii medicale virtuale, axată pe facilitarea accesului la îngrijire medicală prin smartphone-uri și computere. Platforma sa conectează persoane și familii cu medici autorizați și asistenți medicali specializați, oferind servicii precum rețete online, adeverințe medicale, analize de laborator, îngrijire pediatrică și consultații cu medici specialiști fără trimitere. Maple oferă acces permanent la servicii medicale și sprijină gestionarea proactivă a sănătății în domenii precum sănătatea mintală, dermatologia și endocrinologia. Activitatea companiei se concentrează pe îmbunătățirea experienței medicale prin servicii digitale convenabile și opțiuni flexibile de abonament.

Bilingual Client Success Associate - French and English - Canada Remote

Maple is seeking a bilingual Client Success Associate to manage French- and English-speaking channel partnerships across Canada. The role covers launches, renewals, partner operations, communications, and performance reporting.

Descriere

  • Manage the daily success of an assigned channel-partner portfolio
  • Serve as the primary day-to-day contact for channel partners
  • Coordinate technical and administrative activities for end-to-end program launches
  • Lead business reviews and routine communications in French and English for national and Quebec-based partners
  • Manage renewal timelines, materials, pricing, contracts, and eligibility information
  • Oversee eligibility, billing cycles, and Salesforce data accuracy across partnerships
  • Work with Operations, Support, and Product to resolve issues before escalation
  • Analyze partner performance, identify risks, and deliver accurate, timely reports
  • Find workflow gaps and improve Channel Partnerships playbooks
  • Develop working knowledge of Maple’s channel programs, tools, and processes
  • Manage the portfolio through all stages and support partner expansion

Cerințe

  • At least three years of experience in client-facing success, account management, operations, or a related role, preferably in B2B, SaaS, or service environments
  • Fluent French and English, with the ability to lead meetings, write professionally, and build relationships in both languages
  • Demonstrated ownership and the ability to handle competing priorities
  • Strong, clear, and professional communication skills
  • Ability to balance relationship management with billing, eligibility, and reporting operations
  • Proactive approach to resolving problems
  • Highly detail-oriented and dependable, with a record of accurate, high-quality work in fast-moving environments
  • Comfort using data, CRM platforms, and reporting systems
  • Collaborative approach to cross-functional work
  • Commitment to healthcare access and genuine care for partner organizations
  • Employment is subject to an EPIC criminal record check and identity verification; further employment or education checks may apply based on role requirements

Beneficii

  • Day-one access to general practitioners, pediatric care, and mental health therapy for you and your family
  • Medical, dental, and life insurance coverage
  • Health spending account
  • Annual flexible benefits budget for professional development, wellness costs, or a one-time retirement savings contribution
  • 10 dedicated health days
  • Option to work internationally in eligible countries for up to five days annually
  • Group retirement savings plan
  • Three weeks of vacation
  • Maple pays the related costs for occasional travel within Canada to meet partners on-site

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