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Maple (getmaple.ca)
Maple (getmaple.ca)
51 – 200 कर्मचारी
परामर्शविपणनस्वास्थ्य सेवा
Maple (getmaple.ca) कनाडा की एक वर्चुअल स्वास्थ्य सेवा कंपनी है, जिसका उद्देश्य स्मार्टफोन और कंप्यूटर के माध्यम से चिकित्सा देखभाल तक पहुंच को आसान बनाना है। इसका प्लेटफ़ॉर्म व्यक्तियों और परिवारों को लाइसेंस प्राप्त डॉक्टरों और नर्स प्रैक्टिशनरों से जोड़ता है तथा ऑनलाइन प्रिस्क्रिप्शन, बीमारी के प्रमाणपत्र, लैब जांच, बाल चिकित्सा देखभाल और बिना रेफरल विशेषज्ञ परामर्श जैसी सेवाएं उपलब्ध कराता है। Maple चौबीसों घंटे देखभाल की सुविधा प्रदान करता है और मानसिक स्वास्थ्य, त्वचा रोग विज्ञान तथा एंडोक्राइनोलॉजी सहित विभिन्न क्षेत्रों में सक्रिय स्वास्थ्य प्रबंधन में सहायता करता है। कंपनी का कार्य सुविधाजनक डिजिटल सेवाओं और लचीले सदस्यता विकल्पों के माध्यम से स्वास्थ्य सेवा के अनुभव को बेहतर बनाने पर केंद्रित है।
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कंपनी की नौकरियाँ

Bilingual Client Success Associate - French and English - Canada Remote

Maple is seeking a bilingual Client Success Associate to manage French- and English-speaking channel partnerships across Canada. The role covers launches, renewals, partner operations, communications, and performance reporting.

CAकनाडा
$68,000 – $79,000 / वर्ष
रिमोटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: फ़्रेंचग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Manage the daily success of an assigned channel-partner portfolio
  • Serve as the primary day-to-day contact for channel partners
  • Coordinate technical and administrative activities for end-to-end program launches
  • Lead business reviews and routine communications in French and English for national and Quebec-based partners
  • Manage renewal timelines, materials, pricing, contracts, and eligibility information
  • Oversee eligibility, billing cycles, and Salesforce data accuracy across partnerships
  • Work with Operations, Support, and Product to resolve issues before escalation
  • Analyze partner performance, identify risks, and deliver accurate, timely reports
  • Find workflow gaps and improve Channel Partnerships playbooks
  • Develop working knowledge of Maple’s channel programs, tools, and processes
  • Manage the portfolio through all stages and support partner expansion

आवश्यकताएँ

  • At least three years of experience in client-facing success, account management, operations, or a related role, preferably in B2B, SaaS, or service environments
  • Fluent French and English, with the ability to lead meetings, write professionally, and build relationships in both languages
  • Demonstrated ownership and the ability to handle competing priorities
  • Strong, clear, and professional communication skills
  • Ability to balance relationship management with billing, eligibility, and reporting operations
  • Proactive approach to resolving problems
  • Highly detail-oriented and dependable, with a record of accurate, high-quality work in fast-moving environments
  • Comfort using data, CRM platforms, and reporting systems
  • Collaborative approach to cross-functional work
  • Commitment to healthcare access and genuine care for partner organizations
  • Employment is subject to an EPIC criminal record check and identity verification; further employment or education checks may apply based on role requirements

लाभ

  • Day-one access to general practitioners, pediatric care, and mental health therapy for you and your family
  • Medical, dental, and life insurance coverage
  • Health spending account
  • Annual flexible benefits budget for professional development, wellness costs, or a one-time retirement savings contribution
  • 10 dedicated health days
  • Option to work internationally in eligible countries for up to five days annually
  • Group retirement savings plan
  • Three weeks of vacation
  • Maple pays the related costs for occasional travel within Canada to meet partners on-site

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