Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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Republic Services provides environmental services that help customers manage solid waste, recycling, and related sustainability needs. Its operations include waste collection, transfer, recycling, and landfill services across the United States, supported by teams working in field operations, environmental compliance, customer service, and business functions. The company’s hiring context spans the infrastructure and logistics required to deliver these services safely and in accordance with federal and state regulations, while also advancing recycling, sustainability, and service innovation.
Associate Account Manager, Customer Retention (Remote - United States)
Retain commercial and industrial waste-service customers for Republic Services in a remote account management role. Sell recycling and waste solutions while strengthening customer relationships.
Description
- Manage and retain relationships with existing commercial and industrial waste-service customers
- Conduct outbound and inbound calls to support customer retention
- Expand customer adoption by selling Republic Services’ complete product portfolio
- Build working knowledge of company services, business lines, pricing structures, and current offers
- Complete contract renewals to extend customer relationships and improve profitability
- Handle cancellation requests in line with the established escalation policy
- Explain company pricing initiatives to customers
- Use Salesforce each day to schedule and record calls, meetings, and proposals
- Record customer email addresses while reducing rate restrictions and customer credits
- Meet routinely with the Sales Manager to review retention efforts, objectives, and priority customer relationships
- Complete other assigned duties related to the role
Requirements
- High school diploma or G.E.D. required
- 0–2 years of customer service experience required
- Experience in the waste or transportation industry preferred
- Working knowledge of available services, business lines, pricing structures, and offers
- Proficiency with Salesforce
- Ability to handle both outbound and inbound customer calls
- Ability to complete contract renewals and address cancellation requests
- Ability to work remotely during Eastern or Central time zone hours
Benefits
- Comprehensive medical coverage
- Dental insurance plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability coverage
- Life insurance and accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid time off (PTO)
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