Republic Services
Republic Services
Republic Services oferă servicii de mediu care îi ajută pe clienți să gestioneze deșeurile solide, reciclarea și nevoile conexe de sustenabilitate. Operațiunile sale includ colectarea și transferul deșeurilor, reciclarea și serviciile de depozitare în gropi de gunoi în întreaga SUA, sprijinite de echipe care lucrează în operațiuni pe teren, conformitate de mediu, servicii pentru clienți și funcții de afaceri. Contextul recrutării în cadrul companiei cuprinde infrastructura și logistica necesare pentru furnizarea acestor servicii în condiții de siguranță și în conformitate cu reglementările federale și statale, promovând în același timp reciclarea, sustenabilitatea și inovarea serviciilor.

Associate Account Manager, Customer Retention (Remote - United States)

Retain commercial and industrial waste-service customers for Republic Services in a remote account management role. Sell recycling and waste solutions while strengthening customer relationships.

Descriere

  • Manage and retain relationships with existing commercial and industrial waste-service customers
  • Conduct outbound and inbound calls to support customer retention
  • Expand customer adoption by selling Republic Services’ complete product portfolio
  • Build working knowledge of company services, business lines, pricing structures, and current offers
  • Complete contract renewals to extend customer relationships and improve profitability
  • Handle cancellation requests in line with the established escalation policy
  • Explain company pricing initiatives to customers
  • Use Salesforce each day to schedule and record calls, meetings, and proposals
  • Record customer email addresses while reducing rate restrictions and customer credits
  • Meet routinely with the Sales Manager to review retention efforts, objectives, and priority customer relationships
  • Complete other assigned duties related to the role

Cerințe

  • High school diploma or G.E.D. required
  • 0–2 years of customer service experience required
  • Experience in the waste or transportation industry preferred
  • Working knowledge of available services, business lines, pricing structures, and offers
  • Proficiency with Salesforce
  • Ability to handle both outbound and inbound customer calls
  • Ability to complete contract renewals and address cancellation requests
  • Ability to work remotely during Eastern or Central time zone hours

Beneficii

  • Comprehensive medical coverage
  • Dental insurance plans
  • Vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability coverage
  • Life insurance and accidental death and dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off (PTO)

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