LouisianaNOW.Jobs
LouisianaNOW.Jobs
51 – 200 Employees
MarketplaceRecruitment
LouisianaNOW.Jobs is a Louisiana-focused jobs portal and talent attraction platform that connects job seekers with employers, career opportunities, and regional economic developments. The site brings together job listings, information about hiring employers and industry sectors, community profiles, and career advice to help people explore work across the state. It also highlights Louisiana’s growing industries and employer investment activity, making it a resource for candidates considering careers in the region and organizations seeking to attract local talent.

AI/ML Engineering Director – Louisiana Remote

Lead AI and automation modernization for government contact centers at GDIT in a remote Louisiana role. This position covers architecture, prototyping, client consulting, solution development, and federal-sector presales.

Description

  • Evaluate service desk and contact center environments across personnel, processes, technology, operating models, and cost structures.
  • Create future-state support models centered on AI, automation, self-service, and workflow orchestration.
  • Build modernization roadmaps that reflect federal mission needs, user experience targets, and operational efficiency goals.
  • Use client data to develop value-based proposals that quantify return on investment and cost savings.
  • Guide clients in replacing manual and repetitive support work with intelligent automation and AI-enabled solutions.
  • Present relevant technologies and delivery approaches to internal teams and customer stakeholders.
  • Contribute to capture and business development activities through proposals, requests for information, and whitepapers.
  • Advance initiatives spanning IT service management, customer experience, omnichannel support, and enterprise service management.
  • Lead workshops, stakeholder discussions, and assessments of operational performance.
  • Translate operational challenges into scalable technical and process improvements.
  • Create architecture materials, transformation plans, business cases, and briefings for executive audiences.
  • Coordinate with delivery teams, engineers, and clients to connect solutions with mission outcomes and compliance needs.
  • Assess, select, and deploy conversational AI, chatbots, virtual agents, intelligent routing, KCS, RPA and agentic automation, workflow platforms, agent-assist tools, and predictive analytics or reporting.
  • Deliver improvements such as less labor-intensive support, greater automation and self-service, stronger customer and employee experiences, faster resolution, higher operational efficiency, measurable cost optimization, durable modernization, and portfolio growth.

Requirements

  • Bachelor’s degree in information technology or equivalent professional experience.
  • At least 5 years of relevant experience; 15 or more years is preferred.
  • At least 8 years working in artificial intelligence, machine learning, intelligent workflow automation, or a related technical discipline.
  • Ability to obtain and retain a Top Secret security clearance.
  • United States citizenship.
  • Experience applying modern AI methods to practical challenges in complex technical environments across government or commercial organizations.
  • Background designing or deploying AI and automation solutions for support organizations.
  • Ability to evaluate and redesign support operating models for greater efficiency and scalability.
  • Strong executive communication and client-facing consulting capabilities.
  • Experience managing or contributing to a work portfolio, including delivery against a cost model or P&L ownership.
  • Familiarity with agentic and generative AI support capabilities and copilots.
  • Experience building business cases or ROI and cost models for automation programs.
  • Practical experience with virtual agents, LLM orchestration, agentic AI patterns, safety and compliance guardrails, conversational design, AI evaluation frameworks, prompt engineering, and context engineering.
  • benefits

Benefits

  • Comprehensive benefits and wellness programs.
  • 401(k) plan with company matching.
  • Competitive compensation.
  • Paid time off.
  • AI-powered career resources that identify potential career steps and learning opportunities.
  • Internal mobility support for employees’ career objectives.
  • Full-flex work week.
  • Medical plan choices, including options with Health Savings Accounts.
  • Dental plan options.
  • Vision coverage.
  • Pre-tax and post-tax 401(k) contributions up to annual IRS limits.
  • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
  • Typically 15 days of paid leave per calendar year.
  • Ten paid holidays annually.
  • Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Accidental death and dismemberment insurance.
  • Personal accident insurance.
  • Critical illness insurance.
  • Business travel and accident insurance.
  • Recognized culture of innovation.
  • Military-friendly workplace.

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