Manhattan WMOS Engineer
ShyftLabsSupport Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Keyloop is a B2B automotive technology company providing cloud-based software and services for dealerships, OEMs, and automotive groups. Its solutions support core retail operations across sales, marketing, vehicle inventory, service, finance, and connected online and showroom journeys. The Fusion Automotive Retail Platform brings together Sales Hub, Acquisition Hub, Vehicle Hub, and Service Hub, alongside Keyloop DMS and VEGA predictive intelligence. Keyloop’s enterprise SaaS products help automotive businesses connect dealer workflows, streamline operations, and manage retail activity through integrated tools and a partner ecosystem. Its team operates in the automotive, SaaS, and enterprise technology sectors.
1st Line IT Service Desk Analyst, Hyderabad (Hybrid)
Provide first-line IT support for Keyloop’s automotive technology platform from its Hyderabad office. Troubleshoot workplace systems, manage IT assets, and support day-to-day office operations.
Description
- Deliver IT support through email, chat, video calls, ticketing systems, phone, and on-site walk-ups
- Support Keyloop employees with on-site IT issues
- Troubleshoot network connectivity, Windows operating systems, Microsoft 365, and SaaS applications
- Administer Active Directory accounts and distribution lists, along with basic Exchange tasks
- Oversee IT asset inventory, allocation, and lifecycle management
- Build, configure, and deploy laptops for new employees
- Wipe and reimage systems when necessary
- Record incidents, resolutions, and best practices in the knowledge base
- Work with higher-tier support teams to resolve complex issues
- Follow IT processes, company policies, security standards, and service-level agreements
- Coordinate IT operations throughout the office
- Maintain audio-visual equipment and provide support for meetings and events
- Report to the Global Service Desk Manager
Requirements
- Professional experience in IT support or a comparable role, preferably 1–3 years
- Ability to troubleshoot Level 1 issues involving networks, operating systems, and applications
- Practical knowledge of Windows, Active Directory, basic Exchange administration, and Microsoft 365
- Experience managing IT assets and imaging or wiping laptops
- Experience supporting Windows 10 and Windows 11 environments
- Strong skills in record-keeping and technical documentation
- Experience with ITSM platforms such as ServiceNow, Jira, or Halo
- Willingness to learn and adopt new technologies
- Strong internal customer service skills and a service-focused approach
- Effective problem-solving across a broad range of technologies
- Basic knowledge of IT operations, hardware, software, and networking fundamentals
- Strong communication and interpersonal abilities
- Customer-focused approach with sound problem-solving skills
- Ability to prioritize work and operate independently or collaboratively
- Excellent written and spoken English
- Availability to work regularly from the office
- ITIL v4 Foundation knowledge is desirable
Benefits
- Training and support for experimentation, rapid change, and varied career paths
- Career growth opportunities with investment in employee development
- Inclusive workplace culture
- Performance-based compensation and benefits
- Access to AI tools and training to support creativity and productivity
- Equal opportunity employer committed to diversity and inclusion
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