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Teamswell
Teamswell
11 – 50 कर्मचारी
B2Bएचआर टेकभर्ती
Teamswell एक नियरशोरिंग और प्रतिभा-नियोजन कंपनी है, जो अमेरिका के व्यवसायों को लैटिन अमेरिका के सत्यापित, द्विभाषी पेशेवरों के साथ टीमें बनाने में मदद करती है। इसकी एंड-टू-एंड सेवा में प्रतिभा खोज, संज्ञानात्मक और भाषा-आधारित स्क्रीनिंग, सांस्कृतिक अनुकूलता का आकलन, ऑनबोर्डिंग, पेरोल, अनुपालन और निरंतर मानव संसाधन सहायता शामिल हैं। Teamswell इंजीनियरिंग, डेटा और एआई, सुरक्षा और आईटी, उत्पाद, डिज़ाइन, मार्केटिंग, वित्त और प्रशासन तथा ग्राहक संचालन जैसे क्षेत्रों में भर्ती करती है। ये पेशेवर अमेरिकी समय क्षेत्रों में काम करते हुए ग्राहक टीमों के एकीकृत सदस्यों के रूप में योगदान देते हैं।
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कंपनी की नौकरियाँ

Virtual Assistant - Brazil Remote

Support buyers and sellers through email, marketplace listing reviews, transaction monitoring, and refund coordination for Teamswell’s nearshore outsourcing services. Maintain customer resources, operational trackers, and related website support materials.

BRब्राज़ीलGTग्वाटेमालाHNहोंडूरासMXमैक्सिकोNIनिकारागुआSVअल सल्वाडोररिमोटपूर्णकालिकजूनियरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीकार्यकारी सहायक

विवरण

  • Resolve buyer and seller email inquiries with clear, friendly, personalized communication.
  • Meet response targets of four hours during weekday business hours and 24 hours on weekends for urgent requests.
  • Walk customers through platform procedures, including downloading and printing PDF shipping labels.
  • Review and approve about 100 new marketplace listings each day against platform guidelines.
  • Notify sellers of required listing updates using and customizing email templates.
  • Review daily transactions and identify unusual, delayed, stalled, or disputed activity.
  • Manage Shippo refund requests and follow them through completion.
  • Contribute to website tutorials and other customer support documentation.
  • Keep Google Sheets records of open issues and completed work.
  • Assist with projects such as revising templates, organizing information, and testing website functionality.

आवश्यकताएँ

  • B2-level or stronger written English, with a warm, natural, and professional email communication style.
  • One to two years of customer service experience, preferably supporting an e-commerce business or online marketplace by email.
  • Patient, empathetic customer support skills, including the ability to explain procedures clearly to people with limited technical experience.
  • Working knowledge of Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups, plus experience working with PDF documents.
  • Ability to learn web-based administrative tools quickly and follow documented procedures accurately.
  • Strong organization and independence, with the ability to manage a daily support queue and adjust as demand grows.
  • Sound judgment when resolving customer concerns independently and determining when escalation is appropriate.
  • Reliable high-speed internet access and a quiet, dedicated workspace.
  • Experience with Shippo or comparable shipping platforms, marketplace listing moderation, or an interest in sports and outdoor equipment is preferred.

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