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Teamswell
Teamswell
11 – 50 Xodimlar
B2BHR texnologiyalariXodimlarni yollash
Teamswell AQSh bizneslariga Lotin Amerikasidagi tekshirilgan, ikki tilda so‘zlashuvchi mutaxassislar bilan jamoalar tuzishda yordam beradigan nearshoring va kadrlarni joylashtirish kompaniyasidir. Uning to‘liq siklli xizmati mutaxassislarni izlash, kognitiv va til bo‘yicha saralash, madaniy moslikni baholash, ishga moslashtirish, ish haqi hisob-kitobi, muvofiqlik va doimiy HR ko‘magini qamrab oladi. Teamswell muhandislik, ma’lumotlar va sun’iy intellekt, xavfsizlik va IT, mahsulot, dizayn, marketing, moliya va ma’muriyat, shuningdek mijozlar bilan ishlash operatsiyalari yo‘nalishlari bo‘yicha mutaxassislarni jalb qiladi. Mutaxassislar mijoz jamoalarining ajralmas a’zolari sifatida AQSh vaqt mintaqalarida ishlaydi.
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Kompaniyadagi ish o‘rinlari

Virtual Assistant - Brazil Remote

Support buyers and sellers through email, marketplace listing reviews, transaction monitoring, and refund coordination for Teamswell’s nearshore outsourcing services. Maintain customer resources, operational trackers, and related website support materials.

BRBraziliyaGTGvatemalaHNGondurasMXMeksikaNINikaraguaSVSalvadorMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaRahbar yordamchisi

Tavsif

  • Resolve buyer and seller email inquiries with clear, friendly, personalized communication.
  • Meet response targets of four hours during weekday business hours and 24 hours on weekends for urgent requests.
  • Walk customers through platform procedures, including downloading and printing PDF shipping labels.
  • Review and approve about 100 new marketplace listings each day against platform guidelines.
  • Notify sellers of required listing updates using and customizing email templates.
  • Review daily transactions and identify unusual, delayed, stalled, or disputed activity.
  • Manage Shippo refund requests and follow them through completion.
  • Contribute to website tutorials and other customer support documentation.
  • Keep Google Sheets records of open issues and completed work.
  • Assist with projects such as revising templates, organizing information, and testing website functionality.

Talablar

  • B2-level or stronger written English, with a warm, natural, and professional email communication style.
  • One to two years of customer service experience, preferably supporting an e-commerce business or online marketplace by email.
  • Patient, empathetic customer support skills, including the ability to explain procedures clearly to people with limited technical experience.
  • Working knowledge of Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups, plus experience working with PDF documents.
  • Ability to learn web-based administrative tools quickly and follow documented procedures accurately.
  • Strong organization and independence, with the ability to manage a daily support queue and adjust as demand grows.
  • Sound judgment when resolving customer concerns independently and determining when escalation is appropriate.
  • Reliable high-speed internet access and a quiet, dedicated workspace.
  • Experience with Shippo or comparable shipping platforms, marketplace listing moderation, or an interest in sports and outdoor equipment is preferred.

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