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Hiver
Hiver
51 – 200 कर्मचारी
B2BSaaSकृत्रिम बुद्धिमत्ता
Hiver एक AI-आधारित SaaS कंपनी है, जो व्यवसायों के लिए ओम्नीचैनल ग्राहक सेवा सॉफ़्टवेयर विकसित करती है। इसका प्लेटफ़ॉर्म Gmail-आधारित हेल्पडेस्क के रूप में शुरू हुआ था और अब Hiver Omni तक विस्तारित हो चुका है, जो ईमेल, चैट, Slack, वॉइस, WhatsApp और स्वयं-सेवा पोर्टलों के प्रबंधन के लिए एकीकृत कार्यक्षेत्र उपलब्ध कराता है। Hiver की AI क्षमताओं में AI Agents, AI Copilot, AI Help Center, AI Insights और AI QA शामिल हैं, जो टिकटों की छंटाई, जवाबों का मसौदा तैयार करने, जुड़े हुए व्यावसायिक सिस्टमों में बहु-चरणीय कार्रवाइयों और नॉलेज बेस के रखरखाव में सहायता करती हैं। यह उत्पाद साझा इनबॉक्स, आंतरिक सहयोग और Salesforce, Shopify तथा NetSuite जैसे टूल्स के साथ एकीकरण को एक साथ जोड़ता है। Hiver ग्राहक सहायता, वित्त, IT सेवा प्रबंधन और HR टीमों की सेवा करता है, और कंपनी के अनुसार उसके प्लेटफ़ॉर्म का उपयोग 10,000 से अधिक टीमें करती हैं। इसकी बढ़ती हुई टीम जटिल सहायता संचालन के लिए AI, ग्राहक अनुभव, SaaS अवसंरचना और एंटरप्राइज़ सॉफ़्टवेयर पर काम करती है।
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कंपनी की नौकरियाँ

Senior Engineering Manager at Hiver (Hybrid, India)

Lead architecture, delivery, and team development at Hiver as an Engineering Manager. Help build scalable customer service software spanning email, chat, phone, and WhatsApp.

INभारतहाइब्रिडपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: अंग्रेज़ीइंजीनियरिंग प्रबंधक
PHPPythonवितरित प्रणालियाँ

विवरण

  • Lead product delivery from initial planning through execution, including project decomposition, architecture discussions, documentation, diagrams, and implementation
  • Set and maintain the team’s engineering practices, processes, and standards
  • Own the technical architecture, guide engineering design, and make key technical decisions
  • Prioritize the feature roadmap, deliver planned work, and reduce technical debt
  • Partner with product managers, designers, developers, and QA in a cross-functional environment
  • Report on the team’s progress and communicate its overall perspective
  • Work with Support to investigate and resolve technical issues
  • Partner with Talent Acquisition on candidate sourcing, screening, interviews, and hiring
  • Increase team productivity through technology investments, process improvements, and continuous delivery
  • Support team morale, remove obstacles, and mediate disagreements
  • Guide team members’ careers, provide ongoing feedback, represent them in annual reviews, and recognize strong performance
  • Develop and expand the team’s capabilities to deliver business solutions

आवश्यकताएँ

  • 8–12 years of relevant experience, including at least one year managing and owning delivery for a high-performing engineering team
  • Bachelor’s degree in a technical discipline
  • Comfort working in a fast-paced environment with significant ambiguity
  • Strong database knowledge and data-modeling expertise
  • Proven ability to lead, manage, and mentor engineering teams
  • Experience designing and building distributed systems
  • Strong project-management skills, including delivering complex, high-quality projects on schedule
  • Demonstrated individual technical accomplishments
  • Strong computer science fundamentals and proficiency in at least one interpreted language, such as PHP, Python, or Ruby on Rails
  • Experience developing software in a commercial product environment
  • Experience leading teams that build software for scale
  • Excellent communication skills and a collaborative, open team approach
  • Experience working with global customers and agile methods; serverless architecture experience is a plus

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