Backend Engineer, Java and AWS — Monese
Monese
Build Java services and scalable AWS microservices for Monese and Pockit’s fintech apps. Own backend systems that support financial inclusion for millions of customers.
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Meazure Learning उच्च शिक्षा और पेशेवर प्रमाणन कार्यक्रमों के लिए मूल्यांकन समाधान विकसित और संचालित करता है। इसका कार्य परीक्षा विकास, प्रश्न-लेखन, परीक्षा संचालन, दूरस्थ निगरानी, कार्यक्रम परामर्श और रिपोर्टिंग तक फैला है। कंपनी इन क्षमताओं को परीक्षा प्रशासकों और परीक्षार्थियों के लिए सॉफ्टवेयर और सेवाओं में एकीकृत करती है। इसका ध्यान मूल्यांकन कार्यक्रमों का प्रबंधन आसान बनाने और प्रदर्शन तथा परिणामों के आकलन के लिए अधिक स्पष्ट डेटा उपलब्ध कराने पर है।
Senior Customer Success Manager, India (Remote)
Lead and develop Meazure Learning’s India-based Customer Success Associates, overseeing team performance, client support, staffing, and service delivery. This remote role combines people management with cross-functional collaboration and continuous improvement.
विवरण
- Lead approximately 10 Customer Success Associates based in India.
- Coach team members through regular feedback, one-to-ones, team meetings, performance reviews, and career discussions.
- Set expectations and promote accountability for performance, conduct, service standards, and business goals.
- Recognize effective work and address performance issues.
- Work with HR and Customer Success leaders on employee relations, performance management, development, succession planning, and internal mobility.
- Help new employees onboard and join the team successfully.
- Create a collaborative, accountable, engaged culture focused on clients.
- Take responsibility for the team’s performance and service delivery.
- Track progress against goals, service levels, client expectations, and Customer Success measures.
- Lead responses to complex client concerns and service escalations.
- Spot performance patterns, recurring problems, and ways to improve the client experience.
- Oversee workload, capacity, assignments, priorities, client coverage, and use of team resources.
- Use reports and performance data to identify trends, gaps, resource needs, and development areas.
- Maintain consistent use of Customer Success processes, standards, and expectations.
- Contribute to workforce planning and recruitment.
- Coordinate with Customer Success, Implementation, Service Delivery, Product, Technology, HR, and other teams.
- Keep Customer Success leaders informed about team results, capacity, risks, development needs, and resource requirements.
- Guide the team through organizational, process, and business changes.
आवश्यकताएँ
- Bachelor’s degree or equivalent relevant professional experience.
- At least 8 years of progressively responsible experience in Customer Success, Client Services, Account Management, or a related client-facing field.
- At least 3 years of direct people management experience is strongly preferred.
- Experience coaching employees, managing performance, developing talent, and building effective teams.
- Experience managing a team of comparable size and scope is preferred.
- Experience in B2B SaaS, education technology, assessment, or another global client-focused organization is preferred.
- Strong client focus and the ability to manage escalations and resolve complex issues.
- Strong spoken and written English.
- Strong organization, prioritization, and decision-making skills.
- Ability to manage a team and make informed decisions using data and performance measures.
- Ability to work effectively in a global, cross-functional, matrixed organization.
- Availability to work Monday through Friday during either 6 p.m.–3 a.m. IST or 5 p.m.–2 a.m. IST.
लाभ
- Company-sponsored health insurance
- Remote work opportunity
- Competitive pay
- Healthy workplace culture
- Career growth opportunities
- Learning and development opportunities
- Employee referral award program
- Company-provided IT equipment
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