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Five Star Solutions
Five Star Solutions
1,001 – 5,000 कर्मचारी
बीमायात्रास्वास्थ्य सेवा
Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।
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कंपनी की नौकरियाँ

Remote Patient Billing Representative

Help patients navigate healthcare billing through payment processing, insurance verification, claims support, and clear explanations of their account balances. Maintain accurate records and provide HIPAA-compliant, empathetic service in a remote role.

USसंयुक्त राज्यALअलबामाFLफ़्लोरिडाIDआइडाहोIAआयोवाKSकंसासLAलुइज़ियानाMIमिशिगनMSमिसिसिपीMOमिसौरीNEनेब्रास्काNVनेवादाNCउत्तरी कैरोलिनाNDउत्तरी डकोटाOHओहायोOKओक्लाहोमाPAपेंसिल्वेनियाSCदक्षिण कैरोलाइनाSDदक्षिण डकोटाTNटेनेसीTXटेक्सासUTयूटाVAवर्जीनियाWVपश्चिम वर्जीनियाWIविस्कॉन्सिनWYवायोमिंग
$15 / घंटा
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीबिलिंग विशेषज्ञ

विवरण

  • Assist patients with payments, billing guidance, insurance verification, and claims questions.
  • Take patient payments by phone in line with financial responsibility policies.
  • Set up and maintain patient payment plans.
  • Keep transactions, records, and data accurate.
  • Explain claim notes, account balances, and billing results to patients.
  • Check, review, and update insurance details.
  • Enter insurance information in the EMR and resubmit pending or corrected claims.
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials.
  • Spot billing discrepancies and work with internal teams to address them.
  • Review account histories to identify the causes of billing or payment concerns.
  • Suggest policy-aligned solutions and follow-up steps.
  • Work with billing systems, EMR platforms, other tools, and reference materials.
  • Switch between multiple systems while assisting patients.
  • Follow assigned schedules and remain available during scheduled hours.
  • Complete required client training and take part in additional and cross-training.
  • Follow HIPAA and all confidentiality, privacy, and security rules.
  • Deliver professional, accountable, empathetic, patient-focused service.

आवश्यकताएँ

  • Customer service or call center experience is required.
  • Healthcare billing, insurance, or claims experience is strongly preferred.
  • Payment processing or financial transaction experience is preferred.
  • High school diploma or GED is required.
  • Further education in billing or healthcare is a plus.
  • Technical proficiency with EMR systems and standard computer applications.
  • Ability to work independently in a remote or virtual setting.
  • Ability to speak, read, write, and understand English.
  • Background check required as permitted by applicable laws.
  • Strong verbal and written communication skills.
  • Analytical problem-solving skills and careful attention to detail.
  • Sound knowledge of healthcare billing and insurance concepts.
  • Ability to explain complex billing information clearly in patient-friendly language.
  • Comfort using multiple systems and tools at the same time.
  • Organized, self-directed, and collaborative approach to work.

लाभ

  • An additional $1 per hour for night and weekend shifts.
  • Paid training, usually two weeks, Monday through Friday from 8:00 a.m. to 5:00 p.m. CST.
  • Full-time schedule of 40 hours per week.
  • Eligible for benefits on the first day of the month after 60 days.

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