Resolv Global
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B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Remote Partner Support Specialist, South Africa

Onboard and support SaaS clients in South Africa, guiding them through platform use and resolving service issues. Build client relationships, track concerns to resolution, and work with internal teams to support renewals.

विवरण

  • Guide new clients through kickoff calls, platform walkthroughs, training, and Q&A.
  • Act as clients’ primary contact after launch.
  • Monitor adoption and spot emerging client issues.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging conversations with clients.
  • Resolve workflow, platform, and process problems.
  • Use diagnostic questions to find the underlying causes of issues.
  • Turn client concerns into actionable information for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and flag recurring problems.
  • Strengthen processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle client conversations, projects, and competing priorities.
  • Coordinate with Sales, Operations, Product, and Engineering.

आवश्यकताएँ

  • At least two years’ experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and quickly learning new technical workflows.
  • Ability to troubleshoot problems and distinguish symptoms from root causes.
  • Confidence communicating with clients at different levels.
  • Ability to stay calm and professional with frustrated or demanding clients.
  • Takes ownership and acts without waiting for direction.
  • Strong organization and follow-through.
  • Ability to manage multiple accounts, projects, or client issues at once.
  • Proactive approach and comfort working in a fast-paced environment.
  • Ability to build trust quickly and handle difficult conversations.
  • Submit resumes in English.
  • Windows 11 PC required; Macs are not supported.
  • 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.

लाभ

  • Paid weekly in arrears.
  • Paid training.

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