CVS Health
CVS Health
CVS Health एक अमेरिकी स्वास्थ्य सेवा कंपनी है, जो स्वास्थ्य सेवाओं, स्वास्थ्य बीमा, फार्मेसी लाभ प्रबंधन और रिटेल फार्मेसी के क्षेत्रों में काम करती है। Aetna और CVS Caremark जैसे व्यवसायों के माध्यम से यह स्वास्थ्य कवरेज, दवाओं तक पहुंच, रोग प्रबंधन, विशेष दवाओं और मेल-ऑर्डर फार्मेसी सेवाओं में सहायता प्रदान करती है। इसकी स्थानीय फार्मेसियां और व्यापक स्वास्थ्य सेवाएं लोगों को आवश्यक स्वास्थ्य देखभाल अधिक सुविधाजनक और किफायती तरीके से प्राप्त करने में मदद करने के लिए बनाई गई हैं। CVS Health बीमा, फार्मेसी और स्वास्थ्य सेवाओं को एक साथ लाकर लोगों और समुदायों को उनकी स्वास्थ्य यात्रा के दौरान सहयोग प्रदान करती है।

Patient Care Coordinator – Tennessee Remote

Provide remote patient support for CVS Health’s enteral nutrition services in Tennessee. Coordinate refills, documentation, payments, shipments, and account questions.

विवरण

  • Act as the main contact for patients, caregivers, referral partners, and branch teams handling nutrition therapy orders and account questions.
  • Process monthly refill requests submitted online and by incoming phone calls.
  • Verify patient demographics, insurance details, and order records to support accurate, timely supply shipments.
  • Maintain current and accurate information in electronic patient records.
  • Handle incoming calls, share order updates, and direct issues to the appropriate department.
  • Help patients with refills, payment processing, and general account questions.
  • Resolve routine patient concerns and escalate complex matters to clinical or management staff.
  • Review accounts with unpaid balances and support payment collection as instructed.
  • Accurately process credit card and other payment transactions.
  • Assist colleagues during busy periods and complex patient service cases.
  • Deliver professional, compassionate, and efficient service that supports a positive patient experience.

आवश्यकताएँ

  • High school diploma, GED, or equivalent qualification.
  • At least one year of customer service experience.
  • At least one year of experience with Microsoft Office applications, including Outlook, Excel, and Word.
  • Strong communication, organization, and customer service capabilities.
  • Ability to manage multiple tasks effectively in a fast-paced setting.
  • Demonstrated problem-solving and decision-making skills.
  • Ability to work independently in a remote role while meeting productivity and quality expectations.
  • Healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support experience is preferred.
  • Experience using electronic medical records (EMR) or healthcare documentation systems is preferred.
  • Previous call center or patient support experience is preferred.

लाभ

  • Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
  • Dental benefits.
  • Vision benefits.
  • Wellness resources.
  • Employee discounts.
  • Access to select voluntary benefits.
  • Programs supporting physical, emotional, and financial well-being.

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