CVS Health
CVS Health
CVS Health — денсаулық сақтау қызметтері, медициналық сақтандыру, дәріхана жәрдемақыларын басқару және бөлшек дәріхана салаларында жұмыс істейтін америкалық денсаулық сақтау компаниясы. Aetna және CVS Caremark сияқты бизнес бағыттары арқылы медициналық сақтандыруды, рецепт бойынша дәрілерге қолжетімділікті, ауруларды басқаруды, арнайы дәрілерді және пошта арқылы дәріхана қызметтерін ұсынады. Оның жергілікті дәріханалары мен кең ауқымды медициналық қызметтері адамдарға негізгі медициналық көмекті ыңғайлырақ әрі қолжетімді бағамен алуға көмектесуге бағытталған. CVS Health сақтандыру, дәріхана және денсаулық сақтау қызметтерін біріктіріп, адамдар мен қауымдастықтарға емделу жолының барлық кезеңінде қолдау көрсетеді.

Patient Care Coordinator – Tennessee Remote

Provide remote patient support for CVS Health’s enteral nutrition services in Tennessee. Coordinate refills, documentation, payments, shipments, and account questions.

Сипаттама

  • Act as the main contact for patients, caregivers, referral partners, and branch teams handling nutrition therapy orders and account questions.
  • Process monthly refill requests submitted online and by incoming phone calls.
  • Verify patient demographics, insurance details, and order records to support accurate, timely supply shipments.
  • Maintain current and accurate information in electronic patient records.
  • Handle incoming calls, share order updates, and direct issues to the appropriate department.
  • Help patients with refills, payment processing, and general account questions.
  • Resolve routine patient concerns and escalate complex matters to clinical or management staff.
  • Review accounts with unpaid balances and support payment collection as instructed.
  • Accurately process credit card and other payment transactions.
  • Assist colleagues during busy periods and complex patient service cases.
  • Deliver professional, compassionate, and efficient service that supports a positive patient experience.

Талаптар

  • High school diploma, GED, or equivalent qualification.
  • At least one year of customer service experience.
  • At least one year of experience with Microsoft Office applications, including Outlook, Excel, and Word.
  • Strong communication, organization, and customer service capabilities.
  • Ability to manage multiple tasks effectively in a fast-paced setting.
  • Demonstrated problem-solving and decision-making skills.
  • Ability to work independently in a remote role while meeting productivity and quality expectations.
  • Healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support experience is preferred.
  • Experience using electronic medical records (EMR) or healthcare documentation systems is preferred.
  • Previous call center or patient support experience is preferred.

Артықшылықтар

  • Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
  • Dental benefits.
  • Vision benefits.
  • Wellness resources.
  • Employee discounts.
  • Access to select voluntary benefits.
  • Programs supporting physical, emotional, and financial well-being.

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