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CVS Health
CVS Health
HealthcareHealthcare InsuranceRetail
CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.
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Patient Care Coordinator – Tennessee Remote

Provide remote patient support for CVS Health’s enteral nutrition services in Tennessee. Coordinate refills, documentation, payments, shipments, and account questions.

USUnited StatesTNTennessee
$17 – $25 / hour
RemotePart-timeJuniorNo degree requiredEnglish RequiredGeneralPatient Care Coordinator

Description

  • Act as the main contact for patients, caregivers, referral partners, and branch teams handling nutrition therapy orders and account questions.
  • Process monthly refill requests submitted online and by incoming phone calls.
  • Verify patient demographics, insurance details, and order records to support accurate, timely supply shipments.
  • Maintain current and accurate information in electronic patient records.
  • Handle incoming calls, share order updates, and direct issues to the appropriate department.
  • Help patients with refills, payment processing, and general account questions.
  • Resolve routine patient concerns and escalate complex matters to clinical or management staff.
  • Review accounts with unpaid balances and support payment collection as instructed.
  • Accurately process credit card and other payment transactions.
  • Assist colleagues during busy periods and complex patient service cases.
  • Deliver professional, compassionate, and efficient service that supports a positive patient experience.

Requirements

  • High school diploma, GED, or equivalent qualification.
  • At least one year of customer service experience.
  • At least one year of experience with Microsoft Office applications, including Outlook, Excel, and Word.
  • Strong communication, organization, and customer service capabilities.
  • Ability to manage multiple tasks effectively in a fast-paced setting.
  • Demonstrated problem-solving and decision-making skills.
  • Ability to work independently in a remote role while meeting productivity and quality expectations.
  • Healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support experience is preferred.
  • Experience using electronic medical records (EMR) or healthcare documentation systems is preferred.
  • Previous call center or patient support experience is preferred.

Benefits

  • Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
  • Dental benefits.
  • Vision benefits.
  • Wellness resources.
  • Employee discounts.
  • Access to select voluntary benefits.
  • Programs supporting physical, emotional, and financial well-being.

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