Pembroke & Co.
Pembroke & Co.
11 – 50 कर्मचारी
B2Bएचआर टेकपरामर्श
2015 में स्थापित, Pembroke & Co. एक व्यावसायिक परामर्श फर्म है, जो हानि-निवारण, परिचालन उत्कृष्टता, मानव संसाधन और प्रतिभा अधिग्रहण के क्षेत्रों में संगठनों को सेवाएँ प्रदान करती है। इसकी परामर्श सेवाएँ व्यावसायिक और कार्यबल संबंधी विशेषज्ञता को जोड़कर ग्राहकों को परिचालन चुनौतियों का समाधान करने और लोगों पर केंद्रित अधिक प्रभावी समाधान विकसित करने में सहायता करती हैं। कंपनी परामर्श, B2B सेवाओं और HR प्रौद्योगिकी के क्षेत्रों में कार्य करती है।

Operations Manager, United States (Hybrid)

Lead operations for a B2B services company supporting franchise and multi-unit operators. Manage teams, client workflows, reporting, and quality in a schedule with office work Monday through Thursday and remote work on Fridays.

विवरण

  • Direct daily operations execution
  • Supervise, coach, and develop the analyst team
  • Hold one-on-ones, assess performance, provide feedback, and maintain documentation
  • Collaborate with management and HR on employee-relations matters
  • Support onboarding, interviews, hiring, training, and work delegation
  • Recommend training plans and cross-training across processes and systems
  • Prepare and maintain the weekly operations schedule
  • Review, categorize, and prioritize incoming correspondence
  • Manage client requests from intake through resolution
  • Act as the primary internal contact for request status and workflow updates
  • Coordinate work to meet deadlines and escalate complex or sensitive client responses
  • Oversee client report production and delivery
  • Manage outbound workflows while maintaining client preferences and requirements
  • Maintain compliance and nonconformance records, including root-cause analysis and corrective actions
  • Identify operational and quality improvements and present recommendations to management
  • Support proof-of-concept accounts through scheduling and training
  • Handle additional responsibilities that support the operations function

आवश्यकताएँ

  • Bachelor’s degree or equivalent professional experience
  • At least 5 years of management experience, ideally in a high-volume, deadline-driven environment
  • Familiarity with franchise operations and multi-unit operators
  • QSR experience is strongly preferred
  • Proficiency with Microsoft Office
  • Ability to interpret data sets
  • Experience serving external customers
  • Availability to work outside regular hours when needed
  • Ability to handle sensitive and confidential information
  • Ability to work in a hybrid schedule, with office attendance Monday through Thursday and remote work on Fridays

लाभ

  • Additional work-from-home days
  • Commuting reimbursement
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Flexible work-from-home options

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