LogoFresh Jobs Ahead
Pembroke & Co.
Pembroke & Co.
11 – 50 Angajați
B2BConsultanțăTehnologie HR
Înființată în 2015, Pembroke & Co. este o firmă de consultanță în afaceri care sprijină organizațiile în domeniile prevenirii pierderilor, excelenței operaționale, resurselor umane și atragerii de talente. Practica sa de consultanță combină expertiza în afaceri și în forța de muncă pentru a-i ajuta pe clienți să abordeze provocările operaționale și să dezvolte soluții mai eficiente, axate pe oameni. Compania activează în domeniile consultanței, serviciilor B2B și tehnologiei pentru resurse umane.
LinkedIn
Locurile de muncă ale companiei

Operations Manager, United States (Hybrid)

Lead operations for a B2B services company supporting franchise and multi-unit operators. Manage teams, client workflows, reporting, and quality in a schedule with office work Monday through Thursday and remote work on Fridays.

USStatele Unite ale Americii
85.000 $ – 100.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Direct daily operations execution
  • Supervise, coach, and develop the analyst team
  • Hold one-on-ones, assess performance, provide feedback, and maintain documentation
  • Collaborate with management and HR on employee-relations matters
  • Support onboarding, interviews, hiring, training, and work delegation
  • Recommend training plans and cross-training across processes and systems
  • Prepare and maintain the weekly operations schedule
  • Review, categorize, and prioritize incoming correspondence
  • Manage client requests from intake through resolution
  • Act as the primary internal contact for request status and workflow updates
  • Coordinate work to meet deadlines and escalate complex or sensitive client responses
  • Oversee client report production and delivery
  • Manage outbound workflows while maintaining client preferences and requirements
  • Maintain compliance and nonconformance records, including root-cause analysis and corrective actions
  • Identify operational and quality improvements and present recommendations to management
  • Support proof-of-concept accounts through scheduling and training
  • Handle additional responsibilities that support the operations function

Cerințe

  • Bachelor’s degree or equivalent professional experience
  • At least 5 years of management experience, ideally in a high-volume, deadline-driven environment
  • Familiarity with franchise operations and multi-unit operators
  • QSR experience is strongly preferred
  • Proficiency with Microsoft Office
  • Ability to interpret data sets
  • Experience serving external customers
  • Availability to work outside regular hours when needed
  • Ability to handle sensitive and confidential information
  • Ability to work in a hybrid schedule, with office attendance Monday through Thursday and remote work on Fridays

Beneficii

  • Additional work-from-home days
  • Commuting reimbursement
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Flexible work-from-home options

Locuri de muncă similare

TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA

Junior Security Auditor, Electronic Identities and Trust Services

TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA
51 – 200 Angajați
ConformitateÎntreprindereSecuritate cibernetică
DEGermaniaHibridNormă întreagăJuniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăConformitate

Advise on and audit electronic identities and trust services for TÜV’s information security certification work. Assess security controls, report findings, and coordinate complex compliance projects.

Deschide