Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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2015 жылы құрылған Pembroke & Co. — шығындардың алдын алу, операциялық тиімділік, адам ресурстары және таланттарды тарту салаларында ұйымдарға қызмет көрсететін бизнес-консалтингтік компания. Компанияның консалтингтік тәжірибесі клиенттерге операциялық мәселелерді шешуге және адамдарға бағытталған тиімдірек шешімдер әзірлеуге көмектесу үшін бизнес пен жұмыс күші жөніндегі сараптаманы біріктіреді. Компания консалтинг, B2B қызметтері және HR технологиялары салаларында жұмыс істейді.
Operations Manager, United States (Hybrid)
Lead operations for a B2B services company supporting franchise and multi-unit operators. Manage teams, client workflows, reporting, and quality in a schedule with office work Monday through Thursday and remote work on Fridays.
Америка Құрама Штаттары85 000 $ – 100 000 $ / жыл
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліОперацияларСипаттама
- Direct daily operations execution
- Supervise, coach, and develop the analyst team
- Hold one-on-ones, assess performance, provide feedback, and maintain documentation
- Collaborate with management and HR on employee-relations matters
- Support onboarding, interviews, hiring, training, and work delegation
- Recommend training plans and cross-training across processes and systems
- Prepare and maintain the weekly operations schedule
- Review, categorize, and prioritize incoming correspondence
- Manage client requests from intake through resolution
- Act as the primary internal contact for request status and workflow updates
- Coordinate work to meet deadlines and escalate complex or sensitive client responses
- Oversee client report production and delivery
- Manage outbound workflows while maintaining client preferences and requirements
- Maintain compliance and nonconformance records, including root-cause analysis and corrective actions
- Identify operational and quality improvements and present recommendations to management
- Support proof-of-concept accounts through scheduling and training
- Handle additional responsibilities that support the operations function
Талаптар
- Bachelor’s degree or equivalent professional experience
- At least 5 years of management experience, ideally in a high-volume, deadline-driven environment
- Familiarity with franchise operations and multi-unit operators
- QSR experience is strongly preferred
- Proficiency with Microsoft Office
- Ability to interpret data sets
- Experience serving external customers
- Availability to work outside regular hours when needed
- Ability to handle sensitive and confidential information
- Ability to work in a hybrid schedule, with office attendance Monday through Thursday and remote work on Fridays
Артықшылықтар
- Additional work-from-home days
- Commuting reimbursement
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Flexible work-from-home options
Ұқсас жұмыс орындары
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