Slipstream IT
Slipstream IT
Slipstream IT जीवन विज्ञान उद्योग की तकनीकी आवश्यकताओं को प्रबंधित करने में स्वास्थ्य सेवा और फार्मास्यूटिकल संगठनों की सहायता करती है। इसका कार्य आईटी रणनीति और परामर्श, क्लाउड समाधान तथा विशेषीकृत आईटी सहायता तक विस्तृत है, जिसमें परिचालन दक्षता, अनुपालन और गुणवत्ता में सुधार पर जोर दिया जाता है। प्रमाणित Veeva समाधान प्रदाता के रूप में, Slipstream IT विनियमित परिवेशों के अनुरूप तकनीकी विशेषज्ञता के साथ जीवन विज्ञान कंपनियों की सहायता करती है और इस क्षेत्र में 200 से अधिक ग्राहकों को सेवाएँ प्रदान करती है।

Onsite Deskside Engineer in South San Francisco

Provide hands-on IT support for emerging pharmaceutical and biotechnology organizations. Resolve Windows, iOS, hardware, access, and networking issues in an onsite support role.

विवरण

  • Deliver hands-on deskside support for desktops, laptops, printers, mobile devices, and related peripherals
  • Troubleshoot Windows operating systems and iOS devices
  • Diagnose and resolve hardware, software, connectivity, and access problems
  • Manage user accounts and permissions through Active Directory
  • Resolve basic networking issues involving TCP/IP, DNS, DHCP, VPNs, and network connectivity
  • Use remote support tools to investigate and resolve technical issues when appropriate
  • Create, maintain, document, and close support requests in Freshservice
  • Investigate unfamiliar or complex technical problems and determine effective solutions
  • Explain technical information clearly to users with varying levels of technical expertise
  • Record troubleshooting actions, resolutions, and recurring problems
  • Work collaboratively with IT colleagues while independently managing assigned incidents
  • Recommend improvements to the overall end-user technology experience

आवश्यकताएँ

  • At least three years of experience in deskside, desktop, IT, or comparable technical support
  • Solid working knowledge of Windows operating systems
  • Practical experience supporting iOS devices
  • Hands-on troubleshooting experience with desktops, laptops, printers, and peripherals
  • Experience with Active Directory and user account administration
  • Working knowledge of TCP/IP, DNS, DHCP, VPNs, and fundamental networking concepts
  • Experience using remote desktop or technical support tools
  • Experience in an IT ticketing environment; Freshservice experience is advantageous
  • Strong troubleshooting, research, and problem-solving capabilities
  • Excellent written and verbal communication skills
  • Careful documentation habits and strong attention to detail
  • Ability to prioritize work and manage issues independently within a collaborative team
  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred, or equivalent relevant experience

लाभ

  • 401(k) matching
  • Comprehensive group health, dental, and vision coverage
  • Life insurance and long-term disability coverage
  • Discretionary paid time off

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