Slipstream IT ajută organizațiile din domeniul sănătății și companiile farmaceutice să gestioneze cerințele tehnologice ale industriei științelor vieții. Activitatea sa cuprinde strategie și consultanță IT, soluții cloud și servicii specializate de asistență IT, cu accent pe îmbunătățirea eficienței operaționale, a conformității și a calității. În calitate de furnizor certificat de soluții Veeva, Slipstream IT sprijină companiile din domeniul științelor vieții cu expertiză tehnologică adaptată mediilor reglementate și deservește peste 200 de clienți din acest sector.
Onsite Deskside Engineer in South San Francisco
Provide hands-on IT support for emerging pharmaceutical and biotechnology organizations. Resolve Windows, iOS, hardware, access, and networking issues in an onsite support role.
Descriere
- Deliver hands-on deskside support for desktops, laptops, printers, mobile devices, and related peripherals
- Troubleshoot Windows operating systems and iOS devices
- Diagnose and resolve hardware, software, connectivity, and access problems
- Manage user accounts and permissions through Active Directory
- Resolve basic networking issues involving TCP/IP, DNS, DHCP, VPNs, and network connectivity
- Use remote support tools to investigate and resolve technical issues when appropriate
- Create, maintain, document, and close support requests in Freshservice
- Investigate unfamiliar or complex technical problems and determine effective solutions
- Explain technical information clearly to users with varying levels of technical expertise
- Record troubleshooting actions, resolutions, and recurring problems
- Work collaboratively with IT colleagues while independently managing assigned incidents
- Recommend improvements to the overall end-user technology experience
Cerințe
- At least three years of experience in deskside, desktop, IT, or comparable technical support
- Solid working knowledge of Windows operating systems
- Practical experience supporting iOS devices
- Hands-on troubleshooting experience with desktops, laptops, printers, and peripherals
- Experience with Active Directory and user account administration
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, and fundamental networking concepts
- Experience using remote desktop or technical support tools
- Experience in an IT ticketing environment; Freshservice experience is advantageous
- Strong troubleshooting, research, and problem-solving capabilities
- Excellent written and verbal communication skills
- Careful documentation habits and strong attention to detail
- Ability to prioritize work and manage issues independently within a collaborative team
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred, or equivalent relevant experience
Beneficii
- 401(k) matching
- Comprehensive group health, dental, and vision coverage
- Life insurance and long-term disability coverage
- Discretionary paid time off