ITTConnect
ITTConnect
ITTConnect एक आईटी स्टाफिंग एजेंसी है जिसकी स्थापना 2017 में हुई थी। यह संयुक्त राज्य अमेरिका और लैटिन अमेरिका की कंपनियों को प्रौद्योगिकी टीमें बनाने में सहायता करती है। इसकी सेवाओं में आईटी भर्ती, स्टाफ संवर्धन और कार्यकारी खोज शामिल हैं। इन सेवाओं को विशेष भर्ती विशेषज्ञों और ऐसे भर्ती उपकरणों का समर्थन प्राप्त है, जिन्हें परामर्श, लॉजिस्टिक्स और मार्केटिंग जैसे विभिन्न उद्योगों में ग्राहकों को योग्य पेशेवरों से जोड़ने के लिए बनाया गया है। कंपनी की नियुक्ति संबंधी सेवाएँ आईटी प्रतिभाओं को लचीली या लक्षित भर्ती सहायता की तलाश करने वाले संगठनों से जोड़ने पर केंद्रित हैं।

L2 IT Support Engineer – Latin America Remote

Senior L2 IT Support Engineer responsible for resolving escalated Windows, macOS, and Microsoft 365 issues for managed-services clients. The role covers identity and endpoint administration, onboarding and offboarding, and service-desk escalations across Latin America.

विवरण

  • Resolve escalated end-user incidents involving Windows and macOS endpoints, Microsoft 365, Entra ID, Intune, printing, and business applications
  • Process service-desk tickets by priority while meeting defined service level objectives
  • Keep users updated on incident progress and expected resolution times
  • Manage onboarding, offboarding, and access changes across Entra ID, Active Directory, Microsoft 365, and client business systems
  • Build, image, and deploy endpoints with Intune, Autopilot, or comparable tools
  • Maintain device compliance with client patching requirements and security baselines
  • Differentiate user-facing issues from infrastructure problems and escalate infrastructure incidents to engineering teams with detailed troubleshooting records
  • Create and maintain knowledge base content and runbook procedures
  • Recognize recurring incidents and submit evidence-based problem reports to support permanent fixes
  • Apply client change-management procedures to changes affecting multiple users
  • Communicate clearly and patiently with end users and client contacts until issues are resolved

आवश्यकताएँ

  • At least eight years of IT support or service-desk experience with direct responsibility for end users
  • Professional fluency in English
  • Hands-on experience troubleshooting Windows 10 and 11 endpoints and Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
  • Experience administering users and devices in Entra ID, Active Directory, and Intune, including foundational Conditional Access and MFA administration
  • Experience supporting macOS and using an endpoint-management or RMM platform
  • Working knowledge of DNS, DHCP, VPN, and Wi-Fi networking
  • Ability to separate network-related problems from endpoint-related problems
  • Experience with ticketing systems and remote-support tools operated against defined service level objectives
  • Clear, patient user communication and well-organized written documentation
  • Previous MSP or multi-client experience, ideally across several customer environments at once
  • Associate's or bachelor's degree in information technology or a related discipline, or equivalent practical experience
  • CompTIA A+ or Network+, Microsoft endpoint certifications such as MD-102, or comparable qualifications are preferred
  • Basic PowerShell scripting experience for account and device administration is preferred
  • Exposure to HIPAA, PCI DSS, SOC 2, or TPN compliance-focused environments is preferred

लाभ

  • Work remotely from home
  • Collaborate with a global network operations center
  • Use defined service level objectives and structured ticketing support

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