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Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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Horizon3.ai एक साइबर सुरक्षा और कृत्रिम बुद्धिमत्ता कंपनी है, जिसकी स्थापना 2019 में हुई थी और जो स्वायत्त पैठ परीक्षण सॉफ़्टवेयर विकसित करती है। इसका NodeZero प्लेटफ़ॉर्म संगठनों को क्लाउड, IoT और ऑन-प्रिमाइसेस परिवेशों में ऐसे आक्रमण मार्गों की पहचान करके अपनी सुरक्षा स्थिति का लगातार मूल्यांकन करने में मदद करता है, जिनका हमलावर फ़ायदा उठा सकते हैं। स्व-सेवा SaaS समाधान के रूप में बनाया गया NodeZero, लगातार सक्रिय या क्रेडेंशियल-आधारित एजेंटों की आवश्यकता के बिना कमज़ोरियों से जुड़ी जानकारी प्रदान करता है। Horizon3.ai की स्थापना अमेरिकी विशेष अभियानों और राष्ट्रीय सुरक्षा क्षेत्रों के पूर्व विशेषज्ञों ने की थी। कंपनी का ध्यान सुरक्षा टीमों को हमलावरों के फ़ायदा उठाने से पहले कमज़ोरियों का सक्रिय रूप से समाधान करने में मदद करने पर है।
IT Support Analyst – United States Remote
Provide remote IT support for Horizon3.ai employees across endpoint management, identity access, help desk operations, onboarding, and offboarding. The role supports a distributed cybersecurity workforce and collaborates with Security and IT Engineering.
संयुक्त राज्य$1,15,000 – $1,30,000 / वर्ष
रिमोटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीविश्लेषकविवरण
- Deliver technical support for hardware, connectivity, conference room and AV systems, printers, and other peripherals
- Resolve help desk requests involving hardware, software, account access, and ticket queue administration
- Manage onboarding and offboarding activities, including equipment provisioning, account setup, and device recovery
- Handle routine identity and access requests, including password resets, MFA assistance, and permissions changes
- Assist with endpoint management through device imaging, patch validation, and asset tracking
- Keep ticket, asset, and resolution records accurate for reporting and audit purposes
- Use runbooks and knowledge-base documentation to resolve recurring issues and identify documentation gaps
- Escalate unresolved or high-impact incidents with relevant troubleshooting details
- Collaborate with Security and IT Engineering on device compliance and access-control practices
- Provide hands-on remote support to East Coast employees and the wider distributed workforce
आवश्यकताएँ
- Foundational background in IT support, help desk operations, or end-user services
- Two to four years of experience in IT support, help desk work, or IT operations
- Working knowledge of macOS and/or Windows
- Familiarity with standard enterprise collaboration tools
- Ability to communicate clearly with both technical and non-technical employees
- Ability to prioritize simultaneous requests and work with limited direction
- Good judgment when deciding whether to resolve an issue independently or escalate it
- Curiosity and a willingness to challenge established practices
- Familiarity with Jira or Jira Service Management
- Experience administering identity through Okta, Entra, or comparable platforms
- Experience with Jamf, Iru, or Intune
- Advanced proficiency with Google Workspace, Slack, and Zoom
- Experience supporting hybrid or distributed teams is preferred
- Experience with employee onboarding, offboarding, or endpoint management processes
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent are advantageous
- Experience in a fast-growing SaaS or cybersecurity company is advantageous
- Legal authorization to work in the United States
लाभ
- Stock-option equity packages are available for all full-time roles
- Health, vision, and dental coverage is provided for employees and their families
- Flexible vacation policy
- Generous parental leave
- Opportunities for professional development
- Inclusive and collaborative workplace culture
- Remote and hybrid work arrangements vary by role and location
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