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Horizon3.ai
Horizon3.ai
51 – 200 Employees
Artificial IntelligenceCybersecuritySaaS
Horizon3.ai is a cybersecurity and artificial intelligence company founded in 2019 that develops autonomous penetration testing software. Its NodeZero platform helps organizations continuously evaluate their security posture by identifying exploitable attack paths across cloud, IoT, and on-premises environments. Designed as a self-service SaaS solution, NodeZero provides vulnerability insights without requiring persistent or credentialed agents. Horizon3.ai was founded by veterans of the US Special Operations and National Security sectors and focuses on helping security teams proactively address weaknesses before attackers can exploit them.
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IT Support Analyst – United States Remote

Provide remote IT support for Horizon3.ai employees across endpoint management, identity access, help desk operations, onboarding, and offboarding. The role supports a distributed cybersecurity workforce and collaborates with Security and IT Engineering.

USUnited States
$115,000 – $130,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAnalyst
Cyber SecurityJamfMacOS

Description

  • Deliver technical support for hardware, connectivity, conference room and AV systems, printers, and other peripherals
  • Resolve help desk requests involving hardware, software, account access, and ticket queue administration
  • Manage onboarding and offboarding activities, including equipment provisioning, account setup, and device recovery
  • Handle routine identity and access requests, including password resets, MFA assistance, and permissions changes
  • Assist with endpoint management through device imaging, patch validation, and asset tracking
  • Keep ticket, asset, and resolution records accurate for reporting and audit purposes
  • Use runbooks and knowledge-base documentation to resolve recurring issues and identify documentation gaps
  • Escalate unresolved or high-impact incidents with relevant troubleshooting details
  • Collaborate with Security and IT Engineering on device compliance and access-control practices
  • Provide hands-on remote support to East Coast employees and the wider distributed workforce

Requirements

  • Foundational background in IT support, help desk operations, or end-user services
  • Two to four years of experience in IT support, help desk work, or IT operations
  • Working knowledge of macOS and/or Windows
  • Familiarity with standard enterprise collaboration tools
  • Ability to communicate clearly with both technical and non-technical employees
  • Ability to prioritize simultaneous requests and work with limited direction
  • Good judgment when deciding whether to resolve an issue independently or escalate it
  • Curiosity and a willingness to challenge established practices
  • Familiarity with Jira or Jira Service Management
  • Experience administering identity through Okta, Entra, or comparable platforms
  • Experience with Jamf, Iru, or Intune
  • Advanced proficiency with Google Workspace, Slack, and Zoom
  • Experience supporting hybrid or distributed teams is preferred
  • Experience with employee onboarding, offboarding, or endpoint management processes
  • Certifications such as CompTIA A+, ITIL Foundation, or equivalent are advantageous
  • Experience in a fast-growing SaaS or cybersecurity company is advantageous
  • Legal authorization to work in the United States

Benefits

  • Stock-option equity packages are available for all full-time roles
  • Health, vision, and dental coverage is provided for employees and their families
  • Flexible vacation policy
  • Generous parental leave
  • Opportunities for professional development
  • Inclusive and collaborative workplace culture
  • Remote and hybrid work arrangements vary by role and location

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