VC3
VC3
VC3 नगरपालिकाओं, व्यवसायों और स्वास्थ्य सेवा संगठनों को प्रबंधित आईटी सेवाएँ प्रदान करता है। इसकी सेवाओं में सक्रिय प्रौद्योगिकी सहायता, क्लाउड होस्टिंग, प्रबंधित सुरक्षा, साइबर सुरक्षा, डेटा प्रबंधन और प्रत्येक ग्राहक की परिचालन आवश्यकताओं के अनुरूप अनुपालन समाधान शामिल हैं। महत्वपूर्ण आईटी अवसंरचना का रखरखाव और सुरक्षा करके, VC3 संगठनों को अपनी तकनीक को विश्वसनीय बनाए रखने और अपने मुख्य कार्यों पर ध्यान केंद्रित करने में मदद करता है।

IT Client Relationship Manager – VC3 Hybrid, United States

Serve as VC3’s primary relationship manager for municipal and organizational clients. Coordinate technical service delivery, incident response, strategic planning, billing, and continuous service improvement.

विवरण

  • Act as the main client contact and collaborate with internal teams to identify business-focused solutions
  • Establish service standards, clarify expectations, and support technical service implementation
  • Coordinate client stakeholders and VC3 technical teams to deliver services successfully
  • Handle daily requests, escalations, client meetings, and related documentation
  • Lead client meetings and present updates on trends, projects, system performance, change initiatives, and technical improvements
  • Prepare and evaluate client reports and performance metrics with internal tools
  • Monitor client satisfaction, manage expectations, review service agreements, and support vendor relationships
  • Assess churn risks and work with internal teams to develop retention strategies
  • Represent client needs across support, proactive maintenance, procurement, and deadline coordination
  • Coordinate major incident response, stakeholder updates, post-incident reviews, and operational improvement analysis
  • Assist Strategic Advisors and the vCIO with planning, agreement updates, workstation replacement plans, and client budgeting cycles
  • Support onboarding, offboarding, presentations, introductions, and office visits as needed
  • Keep client records accurate and maintain data integrity
  • Take part in internal huddles, L10 meetings, training, and company meetings
  • Reconcile agreements and review invoices, billing questions, approvals, and collections coordination
  • Complete other assigned responsibilities

आवश्यकताएँ

  • Demonstrated relationship-building, data analysis, consultative sales, and collaboration capabilities
  • Strong organization, time management, presentation, and customer service skills
  • At least three years of relevant technical experience is preferred but not required
  • A related degree or diploma is preferred
  • Familiarity with ITIL standards is preferred
  • Experience conducting both in-person and virtual client meetings is required
  • Experience working with municipal clients or leaders is a strong advantage
  • Must satisfy Criminal Justice Information Services requirements after employment
  • Employment is subject to criminal and department of motor vehicles background checks

लाभ

  • Remote-first flexibility, with some positions requiring onsite work based on team needs
  • Paid time off provided by the company
  • Mental health and leave assistance through the Employee and Family Assistance Program
  • Company-matched 401(k) or RRSP plans
  • Leadership Academy participation
  • Monthly learning sessions
  • Mentorship opportunities
  • Learning reimbursement
  • Internal career fairs
  • Job-shadowing opportunities
  • Personalized career planning and internal mobility support
  • Autonomy and recognition
  • Transparent leadership and manager support
  • Criminal and department of motor vehicles background checks
  • Post-employment support for satisfying CJIS requirements

संबंधित नौकरियाँ

Vantage Data Centers
Stefanini LATAM
ElevenLabs

Product Engineer, Ads Engine

ElevenLabs

Build ElevenLabs’ AI-powered advertising engine across data pipelines, agent tools, and user interfaces. Own product decisions spanning ad creation, localization, launch, and performance learning.

खोलें
Tech Holding

Software Engineer, Spec-Driven AI Development (Mexico, Remote)

Tech Holding

Build AI-powered risk intelligence software that helps enterprises detect online threats. Lead AI-assisted feature development from backend implementation through production.

खोलें
Medtronic

Software Systems Engineer II, MBSE and SysML

Medtronic

Develop SysML-based systems and software architecture for Medtronic’s cardiac mapping and ablation systems. Support requirements traceability, interface definition, risk analysis, and software development for regulated medical devices.

खोलें
DuPont

Certified Industrial Hygienist, Technical Support and Training

DuPont

Support DuPont’s Tyvek personal protection business with industrial hygiene expertise. Advise on PPE selection and hazard assessments, deliver technical training, and guide customers on protective garments.

खोलें
Jabil

IT Support Technician II – Shift Rotations, Memphis

Jabil

Support Jabil’s factory launch and manufacturing IT operations in Memphis and Byhalia. Deploy systems, resolve user issues, and keep site technology ready through startup and production ramp-up.

खोलें
Supermicro

Senior System Engineer, HPC and AI Servers — Supermicro

Supermicro

Design, test, and deploy rack-scale HPC and AI server solutions for Supermicro customers. Support data center, cloud, storage, and networking environments.

खोलें
AdvanceCare

Program Coordinator, DDA Home Care

AdvanceCare

Coordinate Tennessee home care services while training for a future DDA Program Manager role. The work covers client care, staff training, audits, records, site visits, and regulatory compliance.

खोलें
Wonderly

VP of AI Engineering at Wonderly (Remote, US)

Wonderly
51 – 200 कर्मचारी
SaaSविपणन

Lead Wonderly’s engineering organization and build an AI-native software factory. Develop internal tools and production systems that help Main Street businesses grow revenue and profitably.

खोलें