VC3 oferă servicii IT gestionate pentru municipalități, companii și organizații din domeniul sănătății. Oferta sa include asistență tehnologică proactivă, găzduire în cloud, securitate gestionată, securitate cibernetică, gestionarea datelor și soluții de conformitate adaptate nevoilor operaționale ale fiecărui client. Prin întreținerea și securizarea infrastructurii IT esențiale, VC3 ajută organizațiile să își păstreze tehnologia fiabilă și să se concentreze asupra activității lor de bază.
IT Client Relationship Manager – VC3 Hybrid, United States
Serve as VC3’s primary relationship manager for municipal and organizational clients. Coordinate technical service delivery, incident response, strategic planning, billing, and continuous service improvement.
Descriere
- Act as the main client contact and collaborate with internal teams to identify business-focused solutions
- Establish service standards, clarify expectations, and support technical service implementation
- Coordinate client stakeholders and VC3 technical teams to deliver services successfully
- Handle daily requests, escalations, client meetings, and related documentation
- Lead client meetings and present updates on trends, projects, system performance, change initiatives, and technical improvements
- Prepare and evaluate client reports and performance metrics with internal tools
- Monitor client satisfaction, manage expectations, review service agreements, and support vendor relationships
- Assess churn risks and work with internal teams to develop retention strategies
- Represent client needs across support, proactive maintenance, procurement, and deadline coordination
- Coordinate major incident response, stakeholder updates, post-incident reviews, and operational improvement analysis
- Assist Strategic Advisors and the vCIO with planning, agreement updates, workstation replacement plans, and client budgeting cycles
- Support onboarding, offboarding, presentations, introductions, and office visits as needed
- Keep client records accurate and maintain data integrity
- Take part in internal huddles, L10 meetings, training, and company meetings
- Reconcile agreements and review invoices, billing questions, approvals, and collections coordination
- Complete other assigned responsibilities
Cerințe
- Demonstrated relationship-building, data analysis, consultative sales, and collaboration capabilities
- Strong organization, time management, presentation, and customer service skills
- At least three years of relevant technical experience is preferred but not required
- A related degree or diploma is preferred
- Familiarity with ITIL standards is preferred
- Experience conducting both in-person and virtual client meetings is required
- Experience working with municipal clients or leaders is a strong advantage
- Must satisfy Criminal Justice Information Services requirements after employment
- Employment is subject to criminal and department of motor vehicles background checks
Beneficii
- Remote-first flexibility, with some positions requiring onsite work based on team needs
- Paid time off provided by the company
- Mental health and leave assistance through the Employee and Family Assistance Program
- Company-matched 401(k) or RRSP plans
- Leadership Academy participation
- Monthly learning sessions
- Mentorship opportunities
- Learning reimbursement
- Internal career fairs
- Job-shadowing opportunities
- Personalized career planning and internal mobility support
- Autonomy and recognition
- Transparent leadership and manager support
- Criminal and department of motor vehicles background checks
- Post-employment support for satisfying CJIS requirements