TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Fraud and Risk Specialist – Singapore Onsite

Investigate suspicious activity, assess fraud trends, and develop models and prevention measures. Join TDCX in Singapore to support fraud risk operations, investigations, and stakeholder reporting.

विवरण

  • Investigate complex cases and identify patterns linked to fraudulent or suspicious activity.
  • Assess the impact of emerging fraud trends and recommend mitigation and prevention measures.
  • Maintain thorough, confidential records of investigations.
  • Train and mentor new agents while developing tailored upskilling plans.
  • Develop clear, role-appropriate training materials.
  • Analyze fraud patterns, build models, and refine existing models as fraud vectors evolve.
  • Design practical measures to reduce and prevent fraudulent activity.
  • Partner with stakeholders to report trends and system gaps, then support enhancements and preventive controls.
  • Complete other management-assigned duties within the role and contribute to the effective operation, maintenance, and continuous improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • Diploma or higher qualification in any discipline, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Around two years of relevant experience is preferred, though fresh graduates are welcome to apply.
  • Strong problem-solving, critical-thinking, and analytical abilities, with the capacity to work independently and manage priorities effectively.
  • Demonstrated investigative, internet research, organizational, and analytical skills.
  • Able to manage multiple tasks in a fast-paced, continually changing work environment.
  • Available to work flexible schedules and shifts when required.
  • Excellent spoken and written English, plus proficiency in the language used by the supporting market.

लाभ

  • Competitive remuneration with additional perks.
  • Broad medical, insurance, and social security coverage.
  • Access to high-quality workplace facilities.
  • Employee engagement activities and recognition initiatives.
  • Structured learning and development opportunities for career progression.
  • A supportive workplace culture focused on future growth.
  • Convenient premises connected by direct public transport.
  • Flexible working options.
  • Guidance and mentoring from experienced specialists.
  • Opportunity to work for a globally recognized company with numerous industry awards.

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