TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Fraud and Risk Specialist – Singapore Onsite

Investigate suspicious activity, assess fraud trends, and develop models and prevention measures. Join TDCX in Singapore to support fraud risk operations, investigations, and stakeholder reporting.

Сипаттама

  • Investigate complex cases and identify patterns linked to fraudulent or suspicious activity.
  • Assess the impact of emerging fraud trends and recommend mitigation and prevention measures.
  • Maintain thorough, confidential records of investigations.
  • Train and mentor new agents while developing tailored upskilling plans.
  • Develop clear, role-appropriate training materials.
  • Analyze fraud patterns, build models, and refine existing models as fraud vectors evolve.
  • Design practical measures to reduce and prevent fraudulent activity.
  • Partner with stakeholders to report trends and system gaps, then support enhancements and preventive controls.
  • Complete other management-assigned duties within the role and contribute to the effective operation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Талаптар

  • Diploma or higher qualification in any discipline, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Around two years of relevant experience is preferred, though fresh graduates are welcome to apply.
  • Strong problem-solving, critical-thinking, and analytical abilities, with the capacity to work independently and manage priorities effectively.
  • Demonstrated investigative, internet research, organizational, and analytical skills.
  • Able to manage multiple tasks in a fast-paced, continually changing work environment.
  • Available to work flexible schedules and shifts when required.
  • Excellent spoken and written English, plus proficiency in the language used by the supporting market.

Артықшылықтар

  • Competitive remuneration with additional perks.
  • Broad medical, insurance, and social security coverage.
  • Access to high-quality workplace facilities.
  • Employee engagement activities and recognition initiatives.
  • Structured learning and development opportunities for career progression.
  • A supportive workplace culture focused on future growth.
  • Convenient premises connected by direct public transport.
  • Flexible working options.
  • Guidance and mentoring from experienced specialists.
  • Opportunity to work for a globally recognized company with numerous industry awards.

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