Director of Programmatic Partnerships
NexxenLead DSP revenue growth and strategic partnerships at Nexxen, an advertising technology company. Build commercial relationships, close deals, and expand programmatic channel business.
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Covetrus एक वैश्विक पशु-स्वास्थ्य कंपनी है, जो पशु-चिकित्सा प्रथाओं को पालतू जानवरों और अन्य पशुओं के लिए समन्वित देखभाल प्रदान करने में सहायता करती है। इसके उत्पाद पोर्टफोलियो में प्रैक्टिस प्रबंधन सॉफ़्टवेयर, प्रिस्क्रिप्शन प्रबंधन उपकरण, पशु-चिकित्सा संबंधी आपूर्तियाँ और ग्राहक सहभागिता सेवाएँ शामिल हैं, जो क्लिनिक के भीतर और उसके बाहर दोनों जगह काम को सहयोग प्रदान करती हैं। संचालन संबंधी तकनीक और पालतू पशु स्वास्थ्य की व्यक्तिगत समाधान सेवाओं को एक साथ लाकर, Covetrus पशु-चिकित्सा टीमों को रोज़मर्रा के कार्यप्रवाह प्रबंधित करने, ग्राहकों के उपचार-अनुपालन को बेहतर बनाने और रोगियों की देखभाल में सुधार करने में सहायता करती है।
Director of Salesforce Systems, Sales, Service & Marketing CoE
Lead Covetrus’s enterprise Salesforce CRM and Agentforce Center of Excellence for veterinary technology and services. Direct automation, customer experience, data governance, platform engineering, and CRM teams.
विवरण
- Lead Covetrus’s enterprise CRM function and global Salesforce Center of Excellence
- Design, implement, and deliver highly adopted systems supporting sales, marketing, customer service, and support strategies
- Own strategic goals, performance metrics, roadmaps, change management, budgets, resourcing, workflows, data quality, and CRM architecture
- Manage the multi-year CRM and Agentforce roadmap in alignment with business priorities, licensing commitments, and team capacity
- Collaborate with business leaders and process owners on Salesforce and Agentforce strategy
- Work with the enterprise AI Command Center on Agentforce intake, prioritization, governance, and ROI reporting
- Manage the complete lifecycle of customer-facing and employee-facing Agentforce agents
- Set Agentforce safeguards covering Einstein Trust Layer configuration, knowledge grounding, escalation, sensitive data, and human oversight
- Define and report containment, deflection, handoff, resolution, and customer satisfaction metrics across Salesforce, Five9, and CX360
- Own agent knowledge and data foundations, including knowledge articles, Data Cloud, customer identity, and product identity
- Manage Agentforce and Data Cloud consumption while forecasting costs against conversation volume and agent scope
- Build and maintain the CRM CoE across Salesforce administration, operations, engineering, and Agentforce
- Maintain CRM confidentiality, integrity, availability, security posture, permissions, retention, and audit readiness
- Enhance CRM and related systems through Flow, Apex, and Agentforce automation
- Lead platform engineering practices including SFDX source control, CI/CD, sandbox strategy, code and Flow quality, technical debt reduction, release cadence, and regression testing
- Own integration architecture spanning Salesforce, Five9, practice management platforms, NetSuite and ERP through Boomi and APIs, Snowflake, and Tableau
- Keep stakeholders informed about objectives, releases, roadmaps, and outcomes
- Manage Salesforce partners, implementation providers, consultants, expenses, resources, KPIs, and ROI
- Supervise Salesforce architects, developers, integration engineers, administrators, operations and support staff, Agentforce specialists, and partner or contractor resources
- Perform additional duties as needed or required
आवश्यकताएँ
- Bachelor’s degree in marketing, sales, computer science, or another discipline combined with equivalent experience in those areas
- 8–10 years of experience leading enterprise systems teams with Salesforce responsibilities
- At least 6 years of direct technical team management experience
- At least 2 years delivering Agentforce or its Einstein Bots predecessor in production within a high-volume, multichannel contact center, with responsibility for containment and customer experience outcomes
- Experience operating Service Cloud at enterprise scale, including Omni-Channel, Messaging, Service Cloud Voice, or comparable CTI
- Experience with Data Cloud or an equivalent customer data platform
- Salesforce certifications strongly preferred, including Application or System Architect, Service Cloud Consultant, Agentforce Specialist, or Data Cloud Consultant
- Advanced technical knowledge of Salesforce and analytical systems
- Deep practical knowledge of Agentforce architecture, including the reasoning engine, topics, actions, instructions, prompt templates, Einstein Trust Layer, Data Cloud grounding, Service Agent, and Voice
- Fluency in contact center operations and metrics, including routing, average handle time, containment, handoff, escalation, and CSAT
- Strong commercial judgment and the ability to deliver projects through internal and external stakeholders
- Excellent understanding of Salesforce practices in B2B and B2C environments
- Advanced CRM expertise, particularly Salesforce, with deep knowledge of customer and client support capabilities across service, sales, and marketing
- Strong knowledge of customer identity and deduplication, knowledge management, APIs, iPaaS, event-driven integration, Tableau, and Snowflake
- Financial fluency with consumption-based licensing, including forecasting, monitoring, and defending Agentforce and Data Cloud spending against measured outcomes
- Strong partnership skills and ability to transfer best practices
- Superior communication skills
- Strong executive presence
- Fully competent program management skills
- Hands-on proficiency with Agent Builder, Prompt Builder, and Agentforce Testing Center
- 15%–20% domestic and international travel
- Availability for evening and weekend work to support business unit and contractor time zones, meetings, conferences, and deployment schedules
लाभ
- 401(k) savings plan with company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision coverage
- Health savings accounts
- Flexible spending accounts
- Life and disability benefits
- Identity theft protection
- Pet insurance
- Some positions may qualify for a short-term incentive plan
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