Controlant
Controlant
Controlant दवा कंपनियों और लॉजिस्टिक्स प्रदाताओं के लिए IoT-सक्षम कोल्ड-चेन निगरानी और सप्लाई चेन दृश्यता समाधान विकसित करता है। इसके समाधान कनेक्टेड निगरानी उपकरणों, रीयल-टाइम दृश्यता प्लेटफ़ॉर्म, AI क्षमताओं तथा निरंतर निगरानी और प्रतिक्रिया सेवाओं को एक साथ लाते हैं, ताकि दवाओं की खेप के दौरान उत्पाद की गुणवत्ता और सुरक्षा बनाए रखने में मदद मिल सके। Controlant, Controlant Go के माध्यम से पहले से कॉन्फ़िगर किए गए और GxP-अनुपालक शिपमेंट निगरानी उपकरण भी उपलब्ध कराता है। इसके अलावा, कंपनी लेन जोखिम आकलन जैसे विश्लेषण प्रदान करती है, जो अधिक सूचित और कुशल एंड-टू-एंड सप्लाई चेन संचालन में सहायता करते हैं। कंपनी फार्मास्यूटिकल्स, लॉजिस्टिक्स और SaaS क्षेत्रों में काम करती है तथा एक विशेषज्ञतापूर्ण वातावरण में तकनीकी और सप्लाई चेन विशेषज्ञता को जोड़ती है।

Customer Support Representative - Wroclaw Hybrid

Provide customer support for Controlant’s IoT-powered cold-chain platform by troubleshooting issues, managing tickets, and guiding users through the interface. This hybrid role is based in Wrocław and supports supply-chain automation customers.

विवरण

  • Troubleshoot basic login, interface, device, connectivity, and reporting problems
  • Manage ticket assignment, reassignment, follow-up, prioritization, and KPI-based documentation
  • Help customers complete administrative actions in the platform and explain the required steps
  • Escalate issues to second-level support or other teams in line with established procedures
  • Maintain and organize ticketing boards
  • Apply quality standards and work to resolve customer issues promptly
  • Follow communication processes, operational guidelines, and company policies
  • Support Controlant’s cloud-enabled IoT Cold Chain as a Service® platform and supply-chain automation solutions

आवश्यकताएँ

  • Experience in customer service
  • A technical and analytical approach to problem-solving
  • Strong attention to detail
  • Experience with Atlassian tools or another CRM system is preferred but not required
  • Fluent spoken and written English
  • Based in or near Wrocław
  • Effective time-management skills
  • Dependable and collaborative team member
  • Motivation to learn and develop

लाभ

  • Salary package aligned with market standards
  • Trust-based Icelandic work culture centered on respect and feedback
  • New, well-equipped office in central Wrocław
  • Private healthcare through LuxMed
  • Additional holiday allowance
  • MultiSport card through the MyBenefit platform
  • Lunch card
  • Support for a healthy work-life balance
  • Flexible working hours
  • Hybrid and remote work options

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