Controlant
Controlant
Controlant фармацевтикалық компаниялар мен логистикалық провайдерлерге арналған IoT технологияларына негізделген суық тізбекті бақылау және жеткізу тізбегінің ашықтығын қамтамасыз ету шешімдерін әзірлейді. Компанияның ұсыныстары қосылған мониторинг құрылғыларын, нақты уақыттағы көріну платформасын, жасанды интеллект мүмкіндіктерін және үздіксіз бақылау мен әрекет ету қызметтерін біріктіріп, фармацевтикалық жүктерді тасымалдау барысында өнім сапасы мен қауіпсіздігін қорғауға көмектеседі. Controlant сонымен қатар Controlant Go арқылы алдын ала бапталған, GxP талаптарына сай жүк мониторингі құрылғыларын ұсынады және жеткізу тізбегінің бүкіл операцияларын неғұрлым негізделген әрі тиімді басқаруға қолдау көрсету үшін тасымалдау бағытының тәуекелдерін бағалау сияқты талдау құралдарын береді. Компания технология мен жеткізу тізбегі саласындағы сараптаманы бірегей ортада ұштастыра отырып, фармацевтика, логистика және SaaS бағыттарында жұмыс істейді.

Customer Support Representative - Wroclaw Hybrid

Provide customer support for Controlant’s IoT-powered cold-chain platform by troubleshooting issues, managing tickets, and guiding users through the interface. This hybrid role is based in Wrocław and supports supply-chain automation customers.

Сипаттама

  • Troubleshoot basic login, interface, device, connectivity, and reporting problems
  • Manage ticket assignment, reassignment, follow-up, prioritization, and KPI-based documentation
  • Help customers complete administrative actions in the platform and explain the required steps
  • Escalate issues to second-level support or other teams in line with established procedures
  • Maintain and organize ticketing boards
  • Apply quality standards and work to resolve customer issues promptly
  • Follow communication processes, operational guidelines, and company policies
  • Support Controlant’s cloud-enabled IoT Cold Chain as a Service® platform and supply-chain automation solutions

Талаптар

  • Experience in customer service
  • A technical and analytical approach to problem-solving
  • Strong attention to detail
  • Experience with Atlassian tools or another CRM system is preferred but not required
  • Fluent spoken and written English
  • Based in or near Wrocław
  • Effective time-management skills
  • Dependable and collaborative team member
  • Motivation to learn and develop

Артықшылықтар

  • Salary package aligned with market standards
  • Trust-based Icelandic work culture centered on respect and feedback
  • New, well-equipped office in central Wrocław
  • Private healthcare through LuxMed
  • Additional holiday allowance
  • MultiSport card through the MyBenefit platform
  • Lunch card
  • Support for a healthy work-life balance
  • Flexible working hours
  • Hybrid and remote work options

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