Controlant
Controlant
Controlant izstrādā lietu interneta risinājumus aukstuma ķēdes uzraudzībai un piegādes ķēdes pārskatāmībai farmācijas uzņēmumiem un loģistikas pakalpojumu sniedzējiem. Uzņēmuma piedāvājums apvieno savienotas uzraudzības ierīces, reāllaika pārskatāmības platformu, mākslīgā intelekta iespējas, kā arī nepārtrauktas uzraudzības un reaģēšanas pakalpojumus, lai palīdzētu aizsargāt produktu kvalitāti un drošumu farmācijas sūtījumu pārvadāšanas laikā. Izmantojot Controlant Go, uzņēmums nodrošina arī iepriekš konfigurētas, GxP prasībām atbilstošas sūtījumu uzraudzības ierīces un analītiku, piemēram, maršrutu riska novērtēšanu, kas palīdz pieņemt pamatotākus lēmumus un efektīvāk pārvaldīt piegādes ķēdi no sākuma līdz beigām. Uzņēmums darbojas farmācijas, loģistikas un SaaS jomā, specializētā vidē apvienojot tehnoloģiju un piegādes ķēdes kompetenci.

Customer Support Representative - Wroclaw Hybrid

Provide customer support for Controlant’s IoT-powered cold-chain platform by troubleshooting issues, managing tickets, and guiding users through the interface. This hybrid role is based in Wrocław and supports supply-chain automation customers.

Apraksts

  • Troubleshoot basic login, interface, device, connectivity, and reporting problems
  • Manage ticket assignment, reassignment, follow-up, prioritization, and KPI-based documentation
  • Help customers complete administrative actions in the platform and explain the required steps
  • Escalate issues to second-level support or other teams in line with established procedures
  • Maintain and organize ticketing boards
  • Apply quality standards and work to resolve customer issues promptly
  • Follow communication processes, operational guidelines, and company policies
  • Support Controlant’s cloud-enabled IoT Cold Chain as a Service® platform and supply-chain automation solutions

Prasības

  • Experience in customer service
  • A technical and analytical approach to problem-solving
  • Strong attention to detail
  • Experience with Atlassian tools or another CRM system is preferred but not required
  • Fluent spoken and written English
  • Based in or near Wrocław
  • Effective time-management skills
  • Dependable and collaborative team member
  • Motivation to learn and develop

Priekšrocības

  • Salary package aligned with market standards
  • Trust-based Icelandic work culture centered on respect and feedback
  • New, well-equipped office in central Wrocław
  • Private healthcare through LuxMed
  • Additional holiday allowance
  • MultiSport card through the MyBenefit platform
  • Lunch card
  • Support for a healthy work-life balance
  • Flexible working hours
  • Hybrid and remote work options

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