Controlant
Controlant
Controlant dezvoltă soluții bazate pe Internetul lucrurilor pentru monitorizarea lanțului frigorific și vizibilitatea lanțului de aprovizionare, destinate companiilor farmaceutice și furnizorilor de servicii logistice. Oferta sa reunește dispozitive de monitorizare conectate, o platformă de vizibilitate în timp real, capabilități de inteligență artificială și servicii continue de monitorizare și răspuns, pentru a contribui la protejarea calității și siguranței produselor pe durata transporturilor farmaceutice. Prin Controlant Go, compania oferă și dispozitive preconfigurate, conforme cu cerințele GxP, pentru monitorizarea transporturilor, precum și analize, inclusiv evaluarea riscurilor asociate rutelor, pentru operațiuni mai bine fundamentate și mai eficiente ale lanțului de aprovizionare, de la un capăt la altul. Compania activează în domeniile farmaceutic, logistic și SaaS, reunind expertiza tehnologică și cunoștințele despre lanțurile de aprovizionare într-un mediu specializat.

Customer Support Representative - Wroclaw Hybrid

Provide customer support for Controlant’s IoT-powered cold-chain platform by troubleshooting issues, managing tickets, and guiding users through the interface. This hybrid role is based in Wrocław and supports supply-chain automation customers.

Descriere

  • Troubleshoot basic login, interface, device, connectivity, and reporting problems
  • Manage ticket assignment, reassignment, follow-up, prioritization, and KPI-based documentation
  • Help customers complete administrative actions in the platform and explain the required steps
  • Escalate issues to second-level support or other teams in line with established procedures
  • Maintain and organize ticketing boards
  • Apply quality standards and work to resolve customer issues promptly
  • Follow communication processes, operational guidelines, and company policies
  • Support Controlant’s cloud-enabled IoT Cold Chain as a Service® platform and supply-chain automation solutions

Cerințe

  • Experience in customer service
  • A technical and analytical approach to problem-solving
  • Strong attention to detail
  • Experience with Atlassian tools or another CRM system is preferred but not required
  • Fluent spoken and written English
  • Based in or near Wrocław
  • Effective time-management skills
  • Dependable and collaborative team member
  • Motivation to learn and develop

Beneficii

  • Salary package aligned with market standards
  • Trust-based Icelandic work culture centered on respect and feedback
  • New, well-equipped office in central Wrocław
  • Private healthcare through LuxMed
  • Additional holiday allowance
  • MultiSport card through the MyBenefit platform
  • Lunch card
  • Support for a healthy work-life balance
  • Flexible working hours
  • Hybrid and remote work options

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