Controlant
Controlant
201 – 500 Darbuotojai
Farmacijos produktaiLogistikaSaaS
„Controlant“ kuria daiktų internetu grindžiamus šaltosios grandinės stebėjimo ir tiekimo grandinės matomumo sprendimus farmacijos įmonėms ir logistikos paslaugų teikėjams. Jos pasiūla apima tarpusavyje sujungtus stebėjimo įrenginius, realiojo laiko matomumo platformą, dirbtinio intelekto galimybes bei nuolatinio stebėjimo ir reagavimo paslaugas, padedančias užtikrinti gaminių kokybę ir saugą viso farmacijos siuntų gabenimo metu. Naudodama „Controlant Go“, įmonė taip pat teikia iš anksto sukonfigūruotus, GxP reikalavimus atitinkančius siuntų stebėjimo įrenginius ir analizės priemones, pavyzdžiui, maršrutų rizikos vertinimą, kad tiekimo grandinės veikla nuo pradžios iki pabaigos būtų labiau pagrįsta duomenimis ir efektyvesnė. Įmonė veikia farmacijos, logistikos ir SaaS srityse, specializuotoje aplinkoje derindama technologijų ir tiekimo grandinės kompetencijas.

Customer Support Representative - Wroclaw Hybrid

Provide customer support for Controlant’s IoT-powered cold-chain platform by troubleshooting issues, managing tickets, and guiding users through the interface. This hybrid role is based in Wrocław and supports supply-chain automation customers.

Aprašymas

  • Troubleshoot basic login, interface, device, connectivity, and reporting problems
  • Manage ticket assignment, reassignment, follow-up, prioritization, and KPI-based documentation
  • Help customers complete administrative actions in the platform and explain the required steps
  • Escalate issues to second-level support or other teams in line with established procedures
  • Maintain and organize ticketing boards
  • Apply quality standards and work to resolve customer issues promptly
  • Follow communication processes, operational guidelines, and company policies
  • Support Controlant’s cloud-enabled IoT Cold Chain as a Service® platform and supply-chain automation solutions

Reikalavimai

  • Experience in customer service
  • A technical and analytical approach to problem-solving
  • Strong attention to detail
  • Experience with Atlassian tools or another CRM system is preferred but not required
  • Fluent spoken and written English
  • Based in or near Wrocław
  • Effective time-management skills
  • Dependable and collaborative team member
  • Motivation to learn and develop

Privalumai

  • Salary package aligned with market standards
  • Trust-based Icelandic work culture centered on respect and feedback
  • New, well-equipped office in central Wrocław
  • Private healthcare through LuxMed
  • Additional holiday allowance
  • MultiSport card through the MyBenefit platform
  • Lunch card
  • Support for a healthy work-life balance
  • Flexible working hours
  • Hybrid and remote work options

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