Senior Software Engineer, Distributed Platforms
Walmart
Build Walmart’s distributed data and AI platform infrastructure, developing Java and Python services, Spark pipelines, and generative AI capabilities for retail-scale systems.
खोलें
hosting.com एक वेब होस्टिंग प्रदाता है, जो व्यक्तियों, एजेंसियों और उद्यमों को वेबसाइट लॉन्च करने, प्रबंधित करने और विस्तार देने के लिए इंफ्रास्ट्रक्चर और टूल उपलब्ध कराता है। इसके पोर्टफोलियो में साझा होस्टिंग, प्रबंधित और अप्रबंधित VPS, समर्पित सर्वर, WordPress और WooCommerce होस्टिंग, रीसेलर प्लान, डोमेन, SSL प्रमाणपत्र, ईमेल होस्टिंग और AI साइटबिल्डर शामिल हैं। कंपनी मुफ्त माइग्रेशन और 24/7 मानवीय सहायता जैसी सेवाओं को AMD EPYC प्रोसेसर, NVMe स्टोरेज और Anycast DNS पर आधारित इंफ्रास्ट्रक्चर के साथ जोड़ती है, जिससे दुनिया भर में ऑनलाइन परियोजनाओं की एक विस्तृत श्रृंखला को सहायता मिलती है।
Customer Success Associate, Managed WordPress Hosting
Support retention and growth for hosting.com’s managed WordPress customers by advising on hosting environments, resolving concerns, and identifying relevant service opportunities.
विवरण
- Develop trusted, long-term relationships with assigned customers across hosting.com and its brands.
- Engage customers proactively through regular check-ins, account reviews, and ongoing communication.
- Learn each customer’s business, websites, hosting needs, environment, and future plans.
- Serve as the primary commercial contact and an internal advocate for customers.
- Manage an assigned portfolio of existing customer accounts.
- Research customer businesses, products, hosting environments, and usage patterns.
- Prioritize accounts by strategic value, customer health, retention risk, and growth potential.
- Keep CRM records current, including account details, interactions, next steps, notes, engagement history, and account plans.
- Detect customer concerns, churn signals, technical issues, performance problems, and dissatisfaction early.
- Coordinate with Support and technical teams to resolve concerns and ensure appropriate follow-through.
- Proactively contact customers after significant support incidents or service changes.
- Advise customers on hosting needs, website migrations, reliability, and scalability.
- Recognize hosting challenges and involve technical specialists when deeper investigation is needed.
- Identify relevant opportunities for additional hosting services, upgrades, and website migrations.
- Investigate websites or infrastructure the customer may host with other providers.
- Partner with Sales and Technical Sales on qualified commercial and infrastructure opportunities.
- Collaborate closely with Support, Sales, Technical Sales, Product, and Operations.
- Share customer feedback, recurring problems, and potential improvements with internal teams.
- Report on customer satisfaction, retention risks, engagement activity, and potential opportunities.
- Strengthen customer loyalty, satisfaction, long-term retention, and relevant account growth.
आवश्यकताएँ
- At least two years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
- Background in web hosting, technology, digital services, or a related industry.
- Working knowledge of web hosting and WordPress infrastructure.
- Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance.
- Familiarity with managed WordPress, shared, VPS, and cloud hosting environments.
- Strong interpersonal, communication, and relationship-building abilities.
- Proactive approach to customer engagement and preventing problems.
- Ability to understand hosting requirements and communicate effectively with technical teams.
- Strong organization skills and experience using CRM or customer management systems.
- Commercial awareness and ability to identify relevant customer growth opportunities.
- Preferred: Experience with a web hosting or managed WordPress hosting provider.
- Preferred: Experience supporting or managing WordPress hosting customers.
- Preferred: Experience working with digital agencies, developers, resellers, or businesses managing multiple websites.
- Preferred: Familiarity with website migrations, hosting performance, and common WordPress issues.
- Preferred: Experience managing high-value customer relationships or identifying retention risks.
लाभ
- Join a global, purpose-driven team working to build a trusted hosting company.
- Work in a fast-moving, agile environment with an energetic company culture.
- Performance-based incentives are available.
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