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hosting.com
hosting.com
501 – 1.000 Angajați
B2BSaaS
hosting.com este un furnizor de servicii de găzduire web pentru persoane fizice, agenții și companii, oferind infrastructura și instrumentele necesare pentru lansarea, administrarea și extinderea site-urilor. Portofoliul său include găzduire partajată, servere VPS administrate și neadministrate, servere dedicate, găzduire WordPress și WooCommerce, planuri pentru revânzători, domenii, certificate SSL, găzduire de e-mail și un constructor de site-uri bazat pe inteligență artificială. Compania combină servicii precum migrarea gratuită și asistența umană disponibilă 24/7 cu o infrastructură construită pe procesoare AMD EPYC, stocare NVMe și Anycast DNS, susținând o gamă largă de proiecte online în întreaga lume.
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Locurile de muncă ale companiei

Customer Success Associate, Managed WordPress Hosting

Support retention and growth for hosting.com’s managed WordPress customers by advising on hosting environments, resolving concerns, and identifying relevant service opportunities.

USStatele Unite ale Americii
70.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
CloudDNSWordPress

Descriere

  • Develop trusted, long-term relationships with assigned customers across hosting.com and its brands.
  • Engage customers proactively through regular check-ins, account reviews, and ongoing communication.
  • Learn each customer’s business, websites, hosting needs, environment, and future plans.
  • Serve as the primary commercial contact and an internal advocate for customers.
  • Manage an assigned portfolio of existing customer accounts.
  • Research customer businesses, products, hosting environments, and usage patterns.
  • Prioritize accounts by strategic value, customer health, retention risk, and growth potential.
  • Keep CRM records current, including account details, interactions, next steps, notes, engagement history, and account plans.
  • Detect customer concerns, churn signals, technical issues, performance problems, and dissatisfaction early.
  • Coordinate with Support and technical teams to resolve concerns and ensure appropriate follow-through.
  • Proactively contact customers after significant support incidents or service changes.
  • Advise customers on hosting needs, website migrations, reliability, and scalability.
  • Recognize hosting challenges and involve technical specialists when deeper investigation is needed.
  • Identify relevant opportunities for additional hosting services, upgrades, and website migrations.
  • Investigate websites or infrastructure the customer may host with other providers.
  • Partner with Sales and Technical Sales on qualified commercial and infrastructure opportunities.
  • Collaborate closely with Support, Sales, Technical Sales, Product, and Operations.
  • Share customer feedback, recurring problems, and potential improvements with internal teams.
  • Report on customer satisfaction, retention risks, engagement activity, and potential opportunities.
  • Strengthen customer loyalty, satisfaction, long-term retention, and relevant account growth.

Cerințe

  • At least two years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
  • Background in web hosting, technology, digital services, or a related industry.
  • Working knowledge of web hosting and WordPress infrastructure.
  • Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance.
  • Familiarity with managed WordPress, shared, VPS, and cloud hosting environments.
  • Strong interpersonal, communication, and relationship-building abilities.
  • Proactive approach to customer engagement and preventing problems.
  • Ability to understand hosting requirements and communicate effectively with technical teams.
  • Strong organization skills and experience using CRM or customer management systems.
  • Commercial awareness and ability to identify relevant customer growth opportunities.
  • Preferred: Experience with a web hosting or managed WordPress hosting provider.
  • Preferred: Experience supporting or managing WordPress hosting customers.
  • Preferred: Experience working with digital agencies, developers, resellers, or businesses managing multiple websites.
  • Preferred: Familiarity with website migrations, hosting performance, and common WordPress issues.
  • Preferred: Experience managing high-value customer relationships or identifying retention risks.

Beneficii

  • Join a global, purpose-driven team working to build a trusted hosting company.
  • Work in a fast-moving, agile environment with an energetic company culture.
  • Performance-based incentives are available.

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