Customer Value Realization Manager, Accruent SaaS
FortiveQuantify ROI and customer outcomes for Accruent’s built-environment SaaS solutions. Support sales, retention, expansion, and executive customer discussions through value analysis.
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IMH, Groupe IMA की फ्रांस स्थित आवास सहायता और दावा-पश्चात सेवाओं की इकाई है। कंपनी घर से जुड़ी घटनाओं के दौरान बीमाकर्ताओं और पॉलिसीधारकों को सहायता देती है। इसकी सेवाओं में 24/7 आपातकालीन कॉल प्रबंधन, त्वरित प्रतिक्रिया का समन्वय, दूरस्थ क्षति आकलन, लागत अनुमान और देशभर में जांचे-परखे ठेकेदारों के नेटवर्क के माध्यम से वस्तु-रूप में मरम्मत का प्रबंधन शामिल है। IMH परियोजना अनुमान और भुगतान वाली घरेलू सेवाओं के लिए डिजिटल उपकरण भी विकसित करती है, बड़े पैमाने की आपदाओं पर प्रतिक्रियाओं का समन्वय करती है और अपने मान्यता प्राप्त साझेदार नेटवर्क के माध्यम से बीमाकर्ताओं, लाभार्थियों तथा सेवा प्रदाताओं को जोड़ती है। इसका काम बीमा, निर्माण और लॉजिस्टिक्स क्षेत्रों में आवास संबंधी सेवाओं तक फैला हुआ है।
Clinical Relations Partner - Salt Lake City, Hybrid
Investigate patient grievances, manage care-related risks, and support quality improvement at Intermountain Health. Coach caregivers and strengthen relationships across hospital and clinic settings.
विवरण
- Investigate patient complaints and grievances involving care quality, harm, potential harm, or poor patient experiences
- Use patient feedback with Clinical Relations Managers to identify opportunities for quality improvement
- Coach frontline caregivers and provide service-recovery resources
- Sustain clinical relationships among patients, families, and care teams
- Follow policy and regulatory requirements for event management
- Support on-site surveys involving complaints and grievances
- Contribute to the Early Communication and Resolution Process for high-harm “no Gap” events
- Identify and manage risk exposure with enterprise legal partners while reducing potential claims
- Support conflict resolution and coordinate communication among stakeholders
- Recognize risks that may affect outcomes
- Work with General Liability on patient property loss or theft cases
- Partner with Compliance to investigate and resolve patient privacy and discrimination concerns
- Coach and shadow caregivers and leaders in hospital and clinic environments
- Lead through influence while coaching and rounding for improvement
आवश्यकताएँ
- Ability to identify process gaps and contribute to improvement initiatives
- Ability to collaborate effectively with a broad range of stakeholders
- Experience managing conflict
- Experience navigating all areas of a patient’s electronic health record
- Bachelor’s degree in a healthcare-related field
- At least three years of clinical experience
- Professional letter-writing proficiency
- Strong verbal and written communication skills
- Relationship management capability
- Process improvement experience
- Complex problem-solving ability
- De-escalation skills
- Consulting experience
- Coaching ability
- Computer literacy
- Ability to communicate verbally frequently and hear and understand spoken information
- Manual dexterity for frequent typing and information retrieval
- Ability to sit or stand for extended periods
- Registered Nurse credential preferred
लाभ
- Benefits package includes programs focused on wellness and healthy, secure, connected, and engaged living
- Remote work requires use of company-provided equipment
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